Program Manager

Position: Program Manager I
** Agency
* * Dept of Health and Human Services
** Division
* * Child and Family Well Being
** Job Classification Title
** Program Manager I (NS)
** Position Number
**** Grade
* * NC20

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
** Description of Work
** The Children’s Developmental Services Agency (CDSA) Director provides overall leadership and management of a regional CDSA within the North Carolina Infant-Toddler Program, a federally mandated early intervention program under Part C of IDEA. This position oversees program administration, compliance with federal and state regulations, and delivery of interdisciplinary services for children birth to age three with or at risk for developmental delays.

Responsibilities include managing personnel, fiscal operations, and provider networks to ensure timely evaluations, service coordination, and family-centered supports across a multi-county catchment area. The role requires collaboration with public and private partners to maintain a comprehensive service system and represent the program at the local level.
Key

Duties Include:

- Direct overall operations of the CDSA to ensure compliance with federal mandates, state policies, and procedural safeguards under IDEA Part

C.
- Oversee administration of developmental evaluations, eligibility determinations, and service coordination for children and families.
- Manage CDSA budget and fiscal processes, including monitoring expenditures and ensuring adherence to funding requirements.
- Supervise and evaluate CDSA staff, including service coordinators, clinicians, and administrative personnel, to achieve program goals.
- Develop and maintain a network of enrolled early intervention service providers and monitor provider compliance with program standards.
- Implement quality assurance activities, including data analysis and program evaluation, to improve service delivery outcomes.
- Coordinate with the Early Intervention Branch and other stakeholders to support statewide program initiatives and reporting requirements.
- Ensure compliance with HIPAA, FERPA, and confidentiality standards in all CDSA operations.
- Provide consultation and technical assistance to community partners and professionals involved in early intervention services.
- Represent the Infant-Toddler Program in local interagency collaborations and public outreach activities.
** Knowledge

Skills and Abilities

/Management Preferences
**** Salary Grade Range: $67,852.00 - $
**** Recruitment Range: $67,852.00 – $89,776.00
*** Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
** The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
** Demonstrated experience leading multi-disciplinary teams in delivering early intervention services within a regulated program environment.
* Proven track record managing complex budgets, including monitoring expenditures and implementing fiscal controls for compliance with state and federal requirements.
* Expert-level proficiency in analyzing program data to evaluate service delivery outcomes and implement quality improvement strategies.
* Extensive experience developing and maintaining collaborative partnerships with healthcare providers, community agencies, and interagency teams to support coordinated service systems.
* Skilled in preparing and presenting detailed reports and program documentation for internal leadership and external stakeholders, ensuring accuracy and adherence to regulatory standards.##
*** The Posting Will Close At 11:59 P.M. The Night Before The End Date***##
** This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Boone, NC**##
** About The Division of Child and Family Well-Being
** The Division of Child and Family Well-Being works to promote healthy and thriving children in safe, stable and nurturing families, schools and communities. The division includes complementary programs that primarily serve children and youth to improve their health and well-being.##
** About the North Carolina Early Intervention (NCEI) Branch
** The North Carolina Early Intervention Branch (NCEI) is a part of the N.C. Division of Public Health. It is the lead agency for the N.C. Infant-Toddler Program (ITP). The Infant-Toddler Program provides support and services for families and their children, birth to three who have special needs. Research shows that this time period is critical. It offers a window of opportunity to make a positive…