Administrative Support Specialist - General Tutoring

Administrative Support Specialist – General Tutoring

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

To apply for the position, please click the Apply for this Job link/button. If you would like to bookmark this position for later review, click on the Bookmark this Posting link. If you would like to print a copy of this position for your records, click on the Print Preview link.

Please submit the following documents electronically through Appalachian State University’s Job Board:

• Cover Letter
• Resume
• List of three professional references with contact information included

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Graduation from high school and one year of related office and operational management experience; or an equivalent combination of education and experience.

• Support the smooth operation of tutoring services for both in‑person and online students.
• Assist with scheduling, onboarding, and coordination of student employees, including tutors and front desk staff.
• Manage attendance, time‑tracking, and related reporting, ensuring accurate records and timely communication.
• Respond to tutoring requests and help assess service demand through usage data.
• Assist with general operations as needed, utilizing relevant service platforms and tools.

• Foster a welcoming, supportive, and professional learning environment.
• Provide responsive support and customer service to students, tutors, and staff while maintaining confidentiality and FERPA compliance.
• Assist with communication workflows, including correspondence, feedback collection, and team documentation.
• Support promotional and outreach efforts to increase awareness of tutoring services, including class visits, materials, and digital campaigns.

• Provide general operational support to the Student Learning Center.
• Actively participate in unit‑specific staff meetings and professional development opportunities.
• Perform other related duties as assigned.

University Tutorial Services, as part of the Student Learning Center, aims to provide support for a varying population of students at Appalachian State University. Through the resources of Tutoring Services, the Student Learning Center matches the foundation of knowledge each student possesses, strengthens their ability and levels of confidence, and assists students in navigating learning in higher education. Through appointment‑based and drop‑in sessions, University Tutorial Services provides an array of tutoring opportunities for students to utilize and empower themselves.

The position is a non‑student temporary role for the 2026 year, averaging 20 hours per week with primarily on‑site work and limited remote flexibility. Evening hours (4:00–8:00 p.m., Monday–Thursday) are required.

• Not enrolled at Appalachian State University (required).
• Prefer work experience related to tutoring services, operational management, customer service, or related fields.
• Strong interpersonal and communication skills; able to relate to diverse learners and personality types.
• Highly organized, detail‑oriented, and committed to supporting student success.
• Ability to work independently and collaboratively within a team.
• Experience supervising, delegating tasks, or supporting student employees is preferred.

Work schedule and hours are variable from 10–30 hours per week based on workload. This position averages 20 hours per week, with primarily on‑site work and limited remote flexibility. Evening hours (4:00–8:00 p.m., Monday–Thursday) are required. Months will be between August and May.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Salary will be commensurate with applicant competencies, budget, equity and market considerations, ranging from $19.00 to $23.00 per hour.

Posting Date: 12/11/2025
Closing Date: 02/02/2026
Open Until Filled:
No
Applicant Pool Preference:
External (Post on the Web)

Required Documents

• Resume
• Cover Letter / Letter of Interest

Optional Documents

• List of References with Contact Information