Client Service Representative - Boone, NC

Animal Emergency Clinic of the High Country

Animal Emergency Clinic of the High Country is Hiring a Part-Time Client Service Representative!

Role: Client Service Representative (CSR)

Status: Part-time

Salary: Negotiable and based on experience

Schedule: Primarily nights and weekends

Are you calm under pressure, organized, and great with people—even during emotional situations? Our busy 24/7 Animal Emergency Clinic is looking for a Part-Time Client Service Representative (CSR) to join our team!

This position is primarily evenings, nights, weekends, and holidays, supporting our medical team while helping pet owners during some of the most stressful moments they experience. If you are compassionate, professional, and thrive in a fast-paced environment, we would love to meet you.

As a CSR, you are the first point of contact for our clients and patients.

Your role is essential in helping the clinic run smoothly.

Responsibilities include:

• Greeting and checking clients in and out
• Answering and managing incoming phone calls
• Processing payments and handling cash/credit transactions
• Entering and managing information in our computer system
• Scanning and organizing medical documents
• Communicating with doctors and technicians on the clinic floor
• Providing calm, compassionate support to pet owners during stressful situations

We’re searching for someone who is:

• Professional and compassionate with clients
• Comfortable working with the public during emotional situations
• Organized and detail-oriented
• Reliable and able to work evenings, nights, weekends, and holidays
• Comfortable using computers and learning new systems
• Confident handling financial transactions
• A strong communicator who works well with a team

• Be part of a team that makes a difference in the lives of pets and their families
• Fast-paced, meaningful work environment
• Opportunities to learn about emergency veterinary medicine
• Part-time position with potential to grow into full-time

Benefits include:

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you are looking for a meaningful role where compassion, teamwork, and professionalism matter, we would love to hear from you!

Apply today and help us care for pets when they need it most.

Diversity, equity, and inclusion are core values at Animal Emergency Clinic of the High Country and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• Vet Life Days – rotate to a sister…