Tier 1 - Customer Experience Representative

Tier 1 - Customer Experience Representative

Starting Salary: $46,550

Start Date:

January 1, 2026

Schedule:

Monday to Friday, 8:30 a.m.

- 5:30 p.m. (EST)

Location - On-Site Bonita Springs, FL

Job Summary:

eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement.

Overview of Responsibilities:

* Respond to inbound customer inquiries.

* Provide navigation and usage support for Dictation.

Cloud.

* Perform initial troubleshooting using SOPs.

* Document interactions accurately in Hub Spot.

* Maintain service levels and quality standards. Participate in paid on-call rotation.

Core Competencies:

* Customer Focus

* Technical Aptitude

* Communication

* Problem Solving

* Attention to Detail

* Time Management

* Adaptability

* Teamwork

Qualifications:

Drive to learn about technology and grow your knowledge.

* Strong communication and customer-service skills.

* Ability to troubleshoot basic technical issues.

* Familiarity with Windows and Microsoft Office.

* Ability to work full-time in office.

* Ability to assess Clients' support needs as they arise and provide solutions or direct to the proper channels.

* Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction.

* Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.).

* Ability to thrive on change and a sense of urgency to get things done.

* High energy with the ability to multitask and prioritize efficiently.

* Desire to learn our solutions, help others, and rapidly advance.

* Have excellent time management skills and can make decisions quickly.

* Maintain composure and Client focus while resolving issues.

* Superb ability to focus on detail as well as the overall view.

Optional

Qualifications:

* English/Spanish bilingual (preferred).

* Bachelor's Degree in computer science or similar industry experience.

* Comp TIA or equivalent experience

* Experience in Hub Spot

* Healthcare IT experience is desirable

* Knowledge of Dragon Voice Recognition Software.

* Knowledge of Philips Dictation software and hardware products.

* Knowledge of Dictation & Transcription Hardware or Software.

* Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or macOS.

* Sales or hospitality experience.

* Work in Medical EHR or similar experience in vertical-specific software platforms.