Housing Options Officer

Overview

Grade: F scp
17 £ 31,022 to scp
23 £ 34,434 plus essential car user allowance.
Contract: 12mth Fixed Term 22hrs per week.
Role specifics: Must hold full UK driving licence and be 18yrs or over.

Unfortunately, we are unable to offer sponsorship for this role.

To assist and support the delivery of a high-quality Housing Options & Advice Service for homeless persons, those threatened with homelessness and others in housing need.

Provide for all aspects of homelessness and housing advice casework from contact / initial application, assessment, decision, provision / securing of prevention and relief assistance through the delivery of statutory homelessness prevention, relief and other assistance via related policies and practices.

To assist vulnerable customers to access and engage in services; offering advice and support on all options; advocating and negotiating on behalf of customers; and work closely with other agencies externally & internally to provide options, prevent and relieve homelessness and to provide for the needs of households.

• Assist and support the delivery of Housing Options & Advice Service for homeless people and those at risk.
• Undertake homelessness and housing advice casework from initial contact through to prevention and relief.
• Advise, support, advocate and negotiate on behalf of customers; collaborate with external and internal agencies to secure housing and prevent homelessness.

We’re looking for a proactive team player with strong communication and networking skills to build positive relationships and empower customers to address their housing needs.

You’ll have a solid understanding of housing issues, homelessness legislation, and related services, alongside excellent casework and assessment skills.

The ability to manage your own caseload, prioritise effectively, and make sound decisions to achieve positive outcomes is essential.

• Solid understanding of housing issues and homelessness legislation.
• Experience in casework and assessment.
• Ability to manage own caseload, prioritise and make sound decisions.
• Proactive team player with strong communication and networking skills.

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough. Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we offer a range of exclusive rewards and benefits, including discounts, gym membership prices and salary sacrifice schemes. We also offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, and a range of employee wellbeing and support services.

Our Values are important to us; read about them below, along with the job description/person specification, and our Top Tips.

Ready to apply? Then please click Apply and upload your anonymised CV and supporting statement discussing your relevant skills and experience and explain how you believe they make you a strong fit for this role.

Within Greater Manchester, local authorities have committed to improving employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer-facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs

for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact

• Documents for Right to Work
• Privacy Notice
• Our Values & Behaviours
• Staff Benefits
• Top Tips
• Job Description & Person Specification

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