Field Service Manager

We are seeking an experienced Field Service Manager to lead a team engineers working on Automatic and Industrial Doors covering Liverpool, Manchester & Leeds area. This role is new to the market due to continued growth of the company, and is definitely one not to be missed. Be part of an award winning facilities management company, undergoing market leading training to enhance your career progression.

You will ensure that planned and reactive maintenance is delivered efficiently, safely, and to the highest standards, while supporting engineers with technical guidance and operational management.

The role involves managing workloads, call-out rotas, performance monitoring, and ensuring service level agreements are consistently met. With this comes with a generous salary and great benefits package of £53,000 basic salary, door to door payments, company van, 25 days holiday plus stats, company performance related bonus (annually - Usually around £1500), private medical care - including dental.

Responsibilities

Lead and supervise a team of door engineers, providing day-to-day support, guidance, and development

Oversee planned preventative maintenance (PPM) and reactive work for automatic and industrial doors

Provide technical support for complex faults, installations, or major incidents

Coordinate engineer workloads, call-out rotas, and labour utilisation

Monitor KPIs, service levels, and ensure high standards of customer service

Ensure accurate recording of service reports, timesheets, and job completion data

Manage holiday planning, absence cover, and conduct performance reviews

Investigate and report accidents, near misses, and disciplinary issues following company policy

Support training and development to ensure engineers stay up-to-date with technical and industry standards

Monitor parts and material usage, reporting any budget variances

Skills, Experience & Requirements

Proven experience managing or supervising engineers, preferably in the door industry

Strong technical knowledge of Automatic & Industrial Doors (installation, maintenance, fault-finding)

Experience delivering PPM schedules and reactive maintenance programmes

Excellent leadership, communication, and organisational skills

Ability to prioritise workloads in a fast-paced, field-based environment

Strong problem-solving and technical support capabilities

Competent IT skills for reporting and service documentation

Benefits

Basic salary - £53,000
Company Van
Annual company performance related bonus (Around £1500)
Private healthcare - Including dental - for use of family members also
Door to Door payments
25 days holiday + stats
Market leading training
Be part of an award winning Facilities Management company