Field Service Manager

Field Service Manager - Doors (Automatic & Industrial)

Department:
Engineering

Location:

Field Based - Liverpool, Manchester & Leeds

Salary - £54,000 + Van + Annual Bonus

Role Overview

We are seeking an experienced Field Service Manager to lead a team of engineers working on Automatic and Industrial Doors. You will ensure that planned and reactive maintenance is delivered efficiently, safely, and to the highest standards, while supporting engineers with technical guidance and operational management.

The role involves managing workloads, call-out rotas, performance monitoring, and ensuring service level agreements are consistently met.

Key Responsibilities

Lead and supervise a team of door engineers, providing day-to-day support, guidance, and development

Oversee planned preventative maintenance (PPM) and reactive work for automatic and industrial doors

Provide technical support for complex faults, installations, or major incidents

Coordinate engineer workloads, call-out rotas, and labour utilisation

Monitor KPIs, service levels, and ensure high standards of customer service

Ensure accurate recording of service reports, timesheets, and job completion data

Manage holiday planning, absence cover, and conduct performance reviews

Investigate and report accidents, near misses, and disciplinary issues following company policy

Support training and development to ensure engineers stay up-to-date with technical and industry standards

Monitor parts and material usage, reporting any budget variances

Skills & Experience

Proven experience managing or supervising engineers, preferably in the door industry

Strong technical knowledge of Automatic & Industrial Doors (installation, maintenance, fault-finding)

Experience delivering PPM schedules and reactive maintenance programmes

Excellent leadership, communication, and organisational skills

Ability to prioritise workloads in a fast-paced, field-based environment

Strong problem-solving and technical support capabilities

Competent IT skills for reporting and service documentation

Qualifications

Engineering qualification (City & Guilds or equivalent)

Full UK driving licence

Previous experience in a supervisory or management role within field engineering

Relevant industry certifications (desirable): CSCS, CO₂, Gas Safe, 17th Edition

Additional Requirements

Flexible approach to working hours, including participation in an on-call rota if required

Commitment to delivering exceptional customer service and maintaining high health & safety standards