Principal Service Improvement Officer

Grade: I scp 31 £ 41,771 to scp 35 £ 46,142

Contract:

Fixed Term Contract, 2 years Essential

Qualification:

Degree level or an equivalent technical level of expertise gained from related work activities . Unfortunately, we are unable to offer sponsorship for this role.

Artificial Intelligence (AI) We embrace AI to enhance our operations and to innovate our services.

However, we value human talent and are looking for passionate individuals to join our organisation.

Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.

Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.

Ask us about flexible working options to fit with your work/life balance.

Happy to Talk Flexible

We’re looking for a Principal Service Improvement Officer to join us on our journey and play a key role in shaping how the Human Resources service evolves.

In this role you will lead and support a programme of service improvements aligned with the Council’s strategic objectives.

Initially working with the Workforce Audit Team to support a significant piece of work that’s nearing completion, you’ll also be working alongside the Human Resources (HR) Team to support transformation of the service.

This includes understanding demand coming into the service, how this is managed, and identifying improvements, taking a customer‑focused approach.

The HR service will also be managing other significant pieces of work which the transformation of the service will enable, and the postholder will have a key role in supporting this change.

This includes providing effective challenge and insight, analysing data and performance information to identify priorities, and assessing demand, risks, costs and benefits.

You must have experience of presenting clear, evidence‑based options for change, using a variety of continuous improvement and process re‑engineering tools to support transformation, developing high‑quality business cases, reports, presentations and documentation.

The role will also facilitate project groups, workshops and stakeholder sessions to support end‑to‑end service redesign.

You will bring strong improvement expertise, excellent analytical skills, and the confidence to influence others.

Specifically, we’re looking for someone who has significant experience delivering service reviews, process redesign and continuous improvement, with the ability to interpret complex data, undertake research and environmental scanning, and translate insights into practical recommendations.

You will have the ability to communicate confidently and effectively both verbally and in writing, engaging and influencing senior stakeholders, and producing and presenting high‑quality information/reports clearly and persuasively.

You must be able to manage your time effectively and deliver at pace and to tight deadlines.

Experience of leading or contributing to change projects is vital, as is working collaboratively with colleagues and partners.

Candidates should hold a degree in a relevant field or have an equivalent level of professional expertise gained through relevant experience.

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work.

We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous.

We are passionate about improving the outcomes and experience of Bolton people.

We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes.

In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension…