Motor Claims Fraud Manager

Motor Claims Fraud Manager

Monday-Friday 9am-5pm

£35,000-£45,000 DOE

Bolton, hybrid working

MPJ Recruitment are currently looking to recruit a Team Leader within our clients Validations Complex Fraud team. The role involves using your technical knowledge and experience to proactively manage a team of counter-fraud investigators to support the head of the department. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.

Key Skills:

• Excellent degree of knowledge of motor fraud/GAP/fraud investigation related claims and principles
• Excellent communication skills, both oral and written
• Good degree of IT competency and literacy
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Ability to meet commercial requirements within the business unit
• Ability to actively support the Head of department in delivering their responsibilities, with the capability and confidence to deputise and perform the role effectively in their absence
• A solid understanding of the day-to-day personnel management requirements of the team, with the ability to support effective team performance and compliance
• A strong understanding of the role and strategic importance, particularly within the wider context of the Counter Fraud Team, legal arm and the business as a whole
• Proven experience in managing and developing insurance client relationships, including demonstrable expertise in claims investigation and fraud investigation services

The role involves:

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To manage leave requests, absence and other employee requirements
• To conduct 121-s for team members as required
• To assist the Head of department to manage client SLA's/MI requirements
• To assist with allocation of new work
• To promote and support the TCF principles
• To ensure adherence to contractual/Client SLA's and KPI's
• To be accountable for the satisfactory resolution of any issues

Motor Claims Fraud Manager benefits:

• Competitive salary
• Hybrid working
• Enhanced contributory pension
• Performance related bonus
• Flexible benefits
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme with interest free loans

Interested in knowing more?

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