Motor Claims Fraud Manager

Motor Claims Fraud Manager

Monday-Friday 9am-5pm

£35,000-£45,000 DOE

Bolton, hybrid working

MPJ Recruitment are currently looking to recruit a Team Leader within our clients Validations Complex Fraud team. The role involves using your technical knowledge and experience to proactively manage a team of counter-fraud investigators to support the head of the department. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.

Key

Skills:

Excellent degree of knowledge of motor fraud/GAP/fraud investigation related claims and principles
Excellent communication skills, both oral and written
Good degree of IT competency and literacy
Demonstrate personal and professional integrity and lead by example
Ability to work and contribute positively as part of a team and in isolation
Ability to work accurately under pressure, adhering to deadlines and service standards
Ability to meet commercial requirements within the business unit
Ability to actively support the Head of department in delivering their responsibilities, with the capability and confidence to deputise and perform the role effectively in their absence
A solid understanding of the day-to-day personnel management requirements of the team, with the ability to support effective team performance and compliance
A strong understanding of the role and strategic importance, particularly within the wider context of the Counter Fraud Team, legal arm and the business as a whole
Proven experience in managing and developing insurance client relationships, including demonstrable expertise in claims investigation and fraud investigation services

The role involves:

To demonstrate a high level of technical quality and service delivery
To provide exceptional customer service at all times
To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
To manage leave requests, absence and other employee requirements
To conduct 121-s for team members as required
To assist the Head of department to manage client SLA's/MI requirements
To assist with allocation of new work
To promote and support the TCF principles
To ensure adherence to contractual/Client SLA's and KPI's
To be accountable for the satisfactory resolution of any issues

Motor Claims Fraud Manager benefits:

Competitive salary
Hybrid working
Enhanced contributory pension
Performance related bonus
Flexible benefits
Voluntary benefits schemes
Birthday holiday
Share purchase scheme with interest free loans

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