Specialist Fast Track File Handler

Specialist Fast Track File Handler

Final date to receive applications: 26 January 2026

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Are you ready to take your litigation skills to the next level? Join our team as a Fast Track Specialist File Handler and make an impact in a challenging, rewarding role.

As a Specialist Handler you will handle litigated delegated and non‑delegated motor instructions on behalf of key insurer clients as well as the MIB.

The successful candidate will work in a small team dedicated to dealing with cases involving indemnity issues, on behalf of the MIB and other UK’s largest insurers and will report directly to the Team Leader for day‑to‑day tasks. The team handles cases valued from £0‑£150,000.

It is necessary for the candidate to demonstrate an ability to impress the client with the extent of their legal knowledge as well as their understanding of litigation and provide clear unambiguous advice on the strategy for bringing a claim to resolution. A clear view of relevant case law and appropriate evidence will also be required.

The successful candidate should recognise cases with a technical bias, e.g., whether the MIB is the correct party to pursue (understanding the Uninsured Drivers and Untraced Drivers Agreement) or whether an insurer is a contractual, RTA or Article 75 insurer, and what actions are required if the policyholder is a claimant and a counterclaim is pursued. They should have a good understanding of Part 7 litigation and dispute resolution.

There will also be claims involving multiple parties, and opportunities to handle higher‑value multi‑track claims.

• Review files, note and abide by client guidelines
• Knowledge of Part 7 litigation, CPR rules and court procedures
• Formulate initial and ongoing strategy, efficiently and effectively, with the appropriate fee structure in mind
• Comply with SLA requirements and critical dates
• Draft reports confirming strategy and agreeing the most suitable approach with the client
• Draft legal documents and comply with court orders/deadlines
• Track overall spend on each claim, whether fixed‑fee or hourly
• Undertake negotiations with third‑party solicitors
• Liaise with insured and insurers and brokers where necessary
• Ensure actions are carried out per action lists in the case management system
• Attend court hearings
• Delegate relevant tasks to paralegals
• Accurately record time and management information
• Accurately process bills in accordance with client guidelines
• Ensure files meet ISO 9001 guidelines
• Ensure compliance with SRA standards & regulations

Working Hours

35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch

Primary location:
Bolton, Parklands Office

Hybrid working:
First 4 weeks – 3 days office attendance, then 1 day a week thereafter

• Minimum of 18 months experience handling litigated claims, including Part 7 claims
• Sound experience with Fast Track RTA litigated files, managing own caseload and reporting skills
• Understanding of indemnity and/or the MIB (beneficial)
• Professional rapport with clients, reporting to and liaising with stakeholders
• Drafting legal documents: defences, applications, witness statements, Part 35 & Part 18 questions
• Preparing instructions to counsel and experts, attending and advising in conference
• Conducting research and staying abreast of legal and industry practices
• High level of accuracy and attention to detail
• Ability to meet deadlines and work efficiently in a fast‑paced environment
• Professional manner with ability to build internal and external relationships
• Recognise when sensitivity and tact are required
• Identify key facts/issues and make early investigations and decisions to bring a case to conclusion
• Follow work processes and adhere to strategy
• Make decisions confidently and assertively, managing expectations
• Strong written and verbal communication skills
• Experience managing fixed fees while delivering quality
• Good telephone negotiation skills
• Good IT skills (Word, Outlook, case‑management system); preference for paperless working

• Work as part of a team
• Use own initiative
• Plan and…