Counter Fraud Litigated File Handler

Job Overview

We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. We have a great opportunity for an experienced, litigated File Handler to join our team. Whilst our counter‑fraud team is the largest and longest‑established in the UK, we don’t do stuffy and formal;

we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like‑minded candidates who want to join us in this exciting and important work and to develop and further their careers with us.

Final date to receive applications: 12 December 2025
Department:
Legal

Location:

Bolton

• Run fraud cases from the point of litigation through to resolution of the case.
• Review and analyse evidence throughout the life of the case.
• Set and agree case strategy with clients, ensuring adherence to any KYO or generic strategies put in place by Lead Lawyer and Technical Leads.
• Adhere to all work type process stages.
• Identify strategic litigation opportunities and complex cases when appropriate.
• Identify client trends and any opportunities to raise profile with clients.
• Handle files in accordance with agreed client guidelines on a non‑delegated basis.
• Ensure maximum client satisfaction on each case.
• Ensure accurate and timely completion of all client and internal MI.
• Achieve both client and internal KPIs.
• Report to insurer client throughout the lifetime of the claim.
• Liaise with all appropriate involvements on the case to carry out agreed investigations to meet the set strategy.
• Comply with all procedural and investigative deadlines.
• Undertake advocacy where required and cost‑effective to do so.
• Deal pro‑actively and achieve the best results from receipt until resolution.
• Delegate tasks as appropriate to assistants to move the case forward.
• Maintain case management systems from opening to closure.
• Adhere to file management policies.
• Comply with the SRA Standards & Regulations.
• Be commercially aware, working efficiently and effectively to retain profitability.
• Achieve financial targets.
• Ensure timely and accurate billing.
• Adhere to our values.

35 hours per week – Monday to Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location:
Bolton, Parklands Office. Attendance at our offices at least 1 day a week.

• Experience in civil litigation claims handling / as a legal File Handler or suitably qualified.
• Experience handling linked and organised fraud desirable but not essential.
• Experience of handling RTA pre‑litigated and / or litigated case load.
• Understanding of insurance litigation practice and processes together with indemnity principles.
• Knowledge of the litigation process / working knowledge of the CPR.
• Good advocacy skills.
• Good client care skills and evidence of working to client guidelines.
• High level of analytical skills.
• Excellent listening, verbal and written communication skills.
• Ability to prioritise work, keep to deadlines and work under pressure.
• Ability to anticipate problems and identify solutions.
• Experience of time recording and billing systems.
• Excellent IT skills.
• Desirable:
  Qualified solicitor / CILEX with necessary practice rights.

• Davies Incentive Plan
• 25 days holiday per year (increases with level of service; possibility to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics.
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% employee / 3% employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation

• Bogus Passenger
• Staged/Contrived
• Fraudulent Exaggeration
• Induced accidents
• Low Speed Impact
• Late Notification Claims
• Credit Hire Fraud
• MIB
• Linked & Organised Crime