Counter Fraud Services File Handler

Counter Fraud Services Hourly Rate File Handler

Join to apply for the Counter Fraud Services Hourly Rate File Handler role at Keoghs

Final date to receive applications: 9 January 2026

Department: Legal

Location: Bolton

Keoghs are looking for counter fraud lawyers to join our market leading team. Our counter‑fraud team is the largest and longest‑established in the UK. We maintain a down‑to‑earth working environment whilst not compromising on the delivery of legal excellence. We work with a range of household name insurers, defeating dishonest motor claims and innovating strategies to identify and prevent new and emerging risks.

You will work alongside a team of fraud specialists, running a caseload of suspected fraud files acting without any delegated authority. You will be encouraged to collaborate to achieve the best possible results in a commercially sound manner.

Our counter fraud lawyers apply both a forensic and analytical approach to dealing with evidence. They work with strategic foresight to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter‑fraud arena.

In this role you will run hourly rate fraud cases from the point of litigation through to the resolution of the case.

• Bogus Passenger
• Staged/Contrived
• Fraudulent Exaggeration
• Induced Accidents
• Low Speed Impact
• Late Notification Claims
• Credit Hire Fraud
• MIB
• Linked & Organised Crime

• Detailed review and analysis of evidence throughout the life of the case
• Setting and agreeing the case strategy on files with clients
• Identifying strategic litigation opportunities and complex cases
• Identifying client trends and any opportunities to raise profile with clients
• Handling files in accordance with agreed client guidelines on a non‑delegated basis
• Ensuring maximum client satisfaction on each case
• Ensuring accurate and timely completion of all client and internal MI
• Reporting to insurer client throughout the lifetime of the claim
• Liaising with all appropriate involvements on the case
• Compliance with all procedural and investigative deadlines
• Achieving the best result in litigation – protecting the client’s position in relation to proceedings
• Undertaking advocacy where required and cost‑effective to do so
• Dealing pro‑actively and achieving the best results with the case investigations and strategy from receipt until point of resolution
• Delegating tasks as appropriate to assistants
• Timely and accurate maintenance of all Case Management Systems from opening to closure
• Adherence to file management policies
• Complying with the SRA Standards & Regulations
• Commercial awareness, working efficiently and effectively
• Achieve financial targets
• Ensure timely and accurate billing

35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hourly lunch

Primary location for this role is Bolton, Parklands Office. Attendance at our offices at least 1 day a week.

• Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc)
• Experience in handling linked and organised fraud desirable
• Experience of handling RTA pre‑litigated and / or litigated case load
• Understanding of insurance litigation practice and processes
• Knowledge of the litigation process / working knowledge of the CPR
• Good advocacy skills
• Good client care skills and evidence of working to client guidelines
• High level of analytical skills
• Excellent listening, verbal and written communication skills
• Ability to prioritise work, keep to deadlines and work under pressure
• Ability to anticipate problems and identify solutions
• Experience of time recording and billing systems
• Desirable:
  Qualified solicitor / CILEX with necessary practice rights

• Davies Incentive Plan
• 25 days holiday per year increasing with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) – opt into family option within first month
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a wide range of topics
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation

• Executive

• Full‑time

• Finance and Sales

• Law Practice