Business Analyst

Business Analyst – Transformation

Bolton – on-site 2-3 days a week

£45k - £60k base + bonus

This healthcare transformation role offers a chance to join a forward-thinking organisation at the forefront of modernising patient care through innovative processes and technology. With a strong commitment to safeguarding and NHS-aligned standards, the business operates dynamic programs that enhance clinical and operational efficiency across the Northwest.

You'll collaborate with clinical, operational, and commercial stakeholders in a patient-focused environment that values dignity, teamwork, and data-driven change. The role provides exposure to cutting-edge tools like RPA, low-code platforms, and analytics, allowing you to drive measurable improvements in care delivery and operational performance.

Start as a Business Analyst delivering high-impact projects, then advance to Senior BA leading complex programs, influencing strategy as a Transformation Lead, or specialising in areas like digital product ownership or change management consultancy. Opportunities include mentorship from the Head of Transformation, cross-functional leadership, and professional development toward certifications like CBAP or Lean Six Sigma Black Belt.

• Conduct structured discovery to map current-state processes, systems, data, and pain points, quantifying issues like volume, time, and error rates.
• Elicit, analyse, and document business requirements, user stories, acceptance criteria, and non-functional needs; facilitate solution design and options analysis.
• Perform data analysis with tools like Excel, Power Query, SQL, Power BI/Tableau; identify process inefficiencies and propose automation/RPA opportunities aligned to strategic goals.
• Engage stakeholders via workshops, interviews, and playback sessions; support change enablement, delivery (UAT, defect triage), governance, and benefits measurement with KPIs.

• Proven business analysis experience in transformation/change programs, with systems thinking for holistic analysis.
• Strong analytical, problem-solving, communication, and facilitation skills; competent in requirements techniques (BPMN/swim lanes, user stories), Agile/Scrum/Prince2, and change frameworks (ADKAR/Prosci).
• Proficiency in data/collaboration tools (Excel, SQL basics, Power BI, Teams, Azure Dev Ops/Jira, Confluence); experience with RPA, low-code, CRM platforms, and clear documentation (BRDs, process maps).
• Comfort in clinical/operational settings with patient/customer focus; desirable: relevant degree, certifications (IIBA ECBA/CBAP, BCS, PMI-PBA, Lean Six Sigma Green Belt).