IT Support Apprenticeship

Position: IT Support Apprenticeship – 18-month fixed term contract

IT Support Apprenticeship – 18‑month fixed‑term contract

Amazon
• Bolton, England, UK

Job Overview

As an IT Support Apprentice you will play a crucial role in keeping complex systems running smoothly. You’ll work with innovative technology to ensure our business runs efficiently by providing first‑ and second‑line technical support, maintaining IT hardware and software, and supporting the IT and telecommunications infrastructure that keeps our fulfilment network connected.

What You’ll Do

• Provide first‑ and second‑line technical support to internal users.
• Install, configure and maintain IT hardware and software.
• Use diagnostic tools to troubleshoot and resolve network or system issues.
• Monitor performance, apply security updates and manage IT assets.
• Collaborate with teams across the site to deliver high‑quality IT service.
• Contribute to improvement and automation projects that enhance efficiency.

Who We’re Looking For

• Strong analytical and problem‑solving skills.
• Clear communication and a passion for helping others.
• Proactive, organised and attentive to detail.
• Ability to thrive in a fast‑paced environment and adapt to new challenges.
• No previous IT experience is required – just enthusiasm, a growth mindset and a willingness to learn.

Your Development

Amazon’s 18‑month apprenticeship combines on‑the‑job experience with formal learning, giving you the opportunity to earn a recognised qualification while developing practical technical skills. You’ll spend 80% of your time working alongside IT professionals and 20% in structured learning supported by your training provider and manager. Travel to a training centre may be required depending on your provider’s location.

Key Job Responsibilities Technical Support and Troubleshooting

• Respond to and resolve IT issues promptly, maintaining high service standards.
• Apply systematic diagnostic techniques to identify and fix technical faults.
• Escalate complex issues appropriately while maintaining ownership and communication.

Maintenance and Configuration

• Install and configure computers, networks and applications.
• Manage end‑user devices using automated deployment and management tools.
• Perform proactive maintenance to ensure system stability and minimise downtime.

Security and Compliance

• Monitor system performance and apply security measures to protect against cyber threats.
• Follow IT policies and data protection protocols to maintain compliance and safety.

Collaboration and Communication

• Communicate clearly and effectively with technical and non‑technical users.
• Participate in team meetings and project reviews to share knowledge and updates.

Continuous Improvement

• Support the implementation of new technologies and site upgrades.
• Identify opportunities to simplify processes and improve efficiency.
• Keep your technical knowledge up to date through continuous learning.

A Day in the Life

• Interpret and prioritise internal or external customer requirements, providing remote or in‑person support to resolve issues related to IT infrastructure, end‑user devices and applications.
• Maintain end‑user devices and assets using automated procedures and workflows to install, configure and decommission as required.
• Apply appropriate tools and techniques to diagnose and rectify faults, maintaining detailed documentation and escalating complex problems as needed.
• Install and configure computer systems, perform software upgrades and maintain network environments.
• Provide proactive maintenance to maximise the availability of all IT equipment.
• Monitor system performance and usage, applying necessary security measures to protect against cyber threats.
• Establish and deploy digital communication or telecommunications systems using diagnostic equipment and tools as required.
• Communicate effectively with stakeholders at all levels, keeping them informed of progress and managing escalations.
• Implement projects and deliver innovations together with other IT colleagues.
• Maintain a safe and secure working environment, adhering to health and safety protocols.
• Continuously develop your professional skills and knowledge to stay abreast of industry trends and technological advancements.

Qualifications

• Be 18 years or older before the…