1st Line IT Support

Job in Bolton, Greater Manchester, CA16, England, UK

Listing for: Firstcom Europe Ltd

Full Time position
Listed on 2026-01-12

Job specializations:

IT/Tech
HelpDesk/Support, Systems Administrator, Technical Support, IT Support

Job Overview

We are looking for an experienced IT Support Engineer
.

Role involves handling initial inquiries and incidents reported by Customers.

Providing troubleshooting and resolving technical issues, including tasks like password resets, software installs as well as providing support for software and hardware.

Qualifications

The successful applicant will have a good understanding of networking and Microsoft 365 along with strong communication and organisational skills.

The successful candidate should have a good working knowledge of the following areas:

Microsoft 365 (Email and SharePoint/One Drive)
Active Directory
DNS, DHCP, File & Print

Windows 10 & 11 support.

Microsoft Office Applications

It would be advantageous for the candidate to have some knowledge in the following areas:

Virtualisation technologies
Switching & Firewall technologies
Backup software for Servers and Microsoft 365
3CX Telephone systems

Benefits

Company Benefits:
Pension, Free Parking, Simply Health, Life Insurance after 12 months service, Bike-2-work Scheme, On-site Gym, Refreshment Facilities

Holiday Entitlement

25 Days (Pro-rated), plus Bank Holidays

Job Types

Full-time, Permanent

Schedule

Monday to Friday

Work Location

In person

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