Inpatient​/Outpatient Facilitator | NHS Foundation Trust

Full time 37.5 hours per week.

With the guidance and supervision from the Capacity Planning Co‑ordinator, will lead and manage teams effectively in line with Trust policy and protocols. Ensuring the teams are positively supported and guided through all aspects of their daily duties and conduct.

Is responsible for the day‑to‑day operational management of the access and booking targets in relation to the whole patient journey for the designated specialties.

Will ensure a focus is maintained on customer care standards at all times and represents the service of Access, Booking and Choice in a professional manner.

Responding and acting on any requests for information in the absence of the line manager.

• Work flexibly to ensure all aspects of the services are supported in terms of staffing, ensuring staff are redeployed effectively to meet the service needs.
• Follow systems in place that assist the service user and the staff to provide a safe and effective access and booking experience.
• Have a clear understanding and working knowledge of all current access targets.
• Meet frequently as required with the Capacity Planning Co‑ordinator to flag any issues relating to capacity and staffing.
• Actively seek new ways of working that will assist staff to provide a quality service at all times.
• Contribute to success against locally and nationally agreed targets, including waiting list management, validation and adherence to RTT time frames.

The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve, ensuring that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.

Please see attached job description and person specification for details of main responsibilities, alternatively see contact details.

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