Graduate Intern of Success Coaching – Smart

Graduate Intern of Success Coaching - Smart Start

Working Title: Graduate Intern ofSuccess

Coaching - Smart Start

Unit

Description:

The Student Success Center (SSC), as a department of the Division of Strategic Enrollment Management and Student Success, connects UW
- Milwaukee students to peers, faculty, staff, and resources throughout our campus community to support the personal and academic success of each student. We provide students with a variety of academic and support services to empower them to achieve and succeed. Our mission is fulfilled by providing Peer Mentoring, Supplemental Instruction, Tutoring, Success Coaching, Academic Skill Development, and Bridge Programs.

Position

Description:

The Student Success Center (SSC) is seeking an energetic, empathetic, and self‑motivated individual to serve and support coaching‑based programs in the center. The successful candidate will be responsible for aiding in the facilitation and evaluation of success coaching provided the identified program, Smart Start. Our holistic coaching programs consist of 1:1 coaching and mentoring services and academic skill building. Applicants for this position should be motivated to support undergraduate students through their unique academic journeys.

The Graduate Intern will also serve as a contributing member of the professional staff team in the Student Success Center.

Physical Requirements: This position will be mostly sedentary. Occasional standing for presentations may be required.

Location: Onsite, Bolton Hall Room 120

Duties May Include:

• Conduct outreach to students to provide 1:1 support to undergraduate students utilizing the Student Success Center Coaching Model. Help build individualized plans that support a student’s unique needs and responsibilities.
• Assist in maintaining working relationships with both on and off campus program partners (Directors, Academic Advisors, Coordinators, College Coaches of community‑based organizations as well as various high schools).
• Support recruitment efforts and provide up-to-date information regarding current and incoming student participants utilizing Slate and other CRM based programs along with other pertinent program updates, as assigned by supervisor.
• Assist in the maintenance of incoming student records and information while maintaining consistent contact over summer in collaboration with summer melt efforts.
• Become familiar with and refer students to campus resources (e.g. Academic Advising, Tutoring/Supplemental Instruction, Student Health and Wellness Center, Accessibility Resource Center, etc.).
• Assess and report on results of success coaching initiatives through Navigate
  360.
• Promote innovative and best practice policies and procedures that result in improving effectiveness of success coaching related to Student Success Center efforts.

Additional Responsibilities May Include:

• Attending meetings related to the Student Success Center.
• Working with campus partners and staff identified on a student’s Success team.
• Working with special projects as assigned by the Director of the Student Success Center.

Qualifications:

• Qualified candidates must have a bachelor’s degree and be enrolled in graduate coursework in Student Personnel, Higher Education Administration, Student Affairs, Counseling, or a related field for the internship.
• Candidates must maintain a minimum 3.0 GPA and be able to work 20 hours per week (including evening/weekend hours on occasion).
• Candidates should be familiar with Microsoft Office programs (Word, Excel, etc.), Social Media Platforms, Customer Relationship Management (CRM) software.
• Experience and/or interest in working with and supporting a student population primarily from the city of Milwaukee.

Panther Edge

Competencies:

• Critical Thinking: The Graduate Intern for Success Coaching will develop their critical thinking competency by building individualized student plans and assessing coaching outcomes to foster analytical and problem‑solving skills.
• Communication: The Graduate Intern for Success Coaching will develop their communication competency through frequent student outreach and note‑taking/reporting that require clear and thoughtful written and verbal…