Customer Service Advisor - Insurance

Were recruiting a Customer Service Advisor to join our growing insurance team in Bolton. The successful candidate will be trained and developed into a Claims Advisor, managing household property insurance claims from start to finish.

This is an opportunity to step into a professional insurance role with structured training and clear progression.

• Take first notification of loss calls from policyholders
• Deliver professional, high-quality customer service throughout the claim
• Assess policy cover and validate claims (training provided)
• Gather supporting documentation and information
• Liaise with contractors and suppliers
• Manage your own caseload from first notification through to settlement
• Keep customers updated and resolve queries efficiently

• A confident and professional telephone manner
• Strong listening skills and attention to detail
• Organised and comfortable managing multiple tasks
• Competent using different systems
  
  GCSE English and Maths (Grade C/4 or above)

You do not need previous insurance experience. What matters is your customer service approach and willingness to learn.

Bolton | £24,479 | Monday-Friday | 35 Hours