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Customer Service Team Coordinator
Job in
Bolton, Greater Manchester, CA16, England, UK
Listed on 2026-01-15
Listing for:
Warburtons
Full Time
position Listed on 2026-01-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
- To be the national customer point of contact within the customer service hub.
- Responsible for responding to queries related to customer delivery or customer order that cannot be resolved via the EPOD system or the online portal.
- Owning these queries to a successful conclusion via interactions with site Improve and centre teams.
- Provide a customer contact service for the customer retail shop managers to liaise on their delivery or order queries.
- Interrogate any issues related to delivery times and delivery service through internal interactions.
- System usage and internal engagement with stakeholder teams to resolve.
- Interrogate any issues related to order / invoice discrepancies and other order problems through internal interactions.
- System usage and internal engagement with stakeholder teams to resolve.
- Internal engagement on root cause of any customer issues and potential corrective action if required to ensure future prevention.
- Log info and data to track customer service trends and future support / actions required.
- Proactive engagement with team members and prominent cross team stakeholder engagement to ensure queries are able to be resolved in a timely manner.
- Engaging personality who shows an interest in resolving issues and providing the best customer service experience.
- Works with others to resolve an issue and completes work in a timely manner.
- Understand own responsibilities to work safely and identifies H&S risks and reports them appropriately.
- Understands system use in own area and can use a range of functions as well as the ability to carry out straight forward tasks using the software.
- Demonstrates a willingness to learn and expand IT skills when required.
- Understands own responsibility to treatusuariosfairly and equally.
- Articulate – expresses views clearly and concisely.
- Listens and responds to queries in a professional way.
- Monitors the response of others and adapts own approach appropriately.
- Helps colleagues to develop – on an informal basis.
- Analyses and interprets information effectively, identifying and resolving discrepancies.
- Prioritises and manages own workload to ensure tasks are delivered as promised.
- A slice of the annual profits (discretionary profit share).
- Family time is important to us so as well as your holiday entitlement, we'll give you the opportunity to purchase up to an extra week of annual leave.
- Award winning pension scheme with company contributions of 7%.
- Life assurance.
- Products you will love along with deals and discounts for you and the family through our Extra Dough website.
- Continued investment in your personal development.
- Fully stocked kitchens filled with our delicious products for you to enjoy with your daily brew.
- Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential hel利用 line for practical advice and a comprehensive occupational health service.
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