Service Advice and Support Officer

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We’re looking for a friendly, organised and customer-focused Service Advice & Support Officer to join our Bolton Care & Repair team. This important frontline support role provides high‑quality administrative and advice services that help customers access essential supports such as Disabled Adaptations, Home Improvement Assistance and the Handyperson Service. The successful candidate will be the key point of contact, delivering excellent service while ensuring records and processes remain accurate.

• Act as a first point of contact, handling telephone enquiries and providing clear advice to customers.
• Support the delivery of Care & Repair services through accurate administrative and financial processing.
• Process grants, purchase orders and invoices in line with required procedures.
• Maintain accurate records on IT systems to support service delivery and performance reporting.
• Provide general administrative support and assist with maintaining asset and service records.
• Promote Care & Repair services and support a customer‑focused approach.

• Proven experience in an administrative or customer support role, including working with customers over the telephone.
• Strong customer service skills, with the ability to communicate clearly, sensitively and professionally.
• Excellent organisational skills, with the ability to prioritise workloads and work to tight deadlines.
• Good IT skills, with confidence using Microsoft applications such as Word, Excel, Outlook, SharePoint and One Drive.
• A solution‑focused approach, with the ability to problem‑solve and work creatively.
• A commitment to Equality, Diversity and Inclusion and to working in line with our values of good intentions, good communication, good listening and working well together.

• Hybrid working & flexibility supporting work‑life balance
• Generous annual leave starting at 27 days, rising to 32 days after 5 years
• Birthday day off – take your birthday as paid leave
• Buy or sell annual leave flexible options to suit your lifestyle
• Local bank holiday extra day off around New Year
• Enhanced maternity, paternity & adoption pay
• Free on‑site parking at key office locations
• Employee Assistance Programme – emotional well‑being support for you and your family
• Cycle to Work & Car Leasing Schemes – save on tax and NI
• Pension schemes with life insurance cover
• Healthcare cash plan – claim back costs for dental, optical, physio & more
• Lifestyle discounts, cashback and savings at major retailers
• Learning & development opportunities – grow your career
• Volunteer days up to 5 paid days to give back

Entry level

Full‑time

Other

Administrative and Support Services

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