Operations Analyst

Role Purpose

The Operations Analyst supports the effective running, oversight, and continuous improvement of Group wide operations. The role provides high-quality analysis, management information, and insight across operations, third-party suppliers, change initiatives and operational risk, enabling senior leaders to make timely, evidence based decisions.

Support is also provided to the investment team during periods of team holiday and sickness which involved deal processing and dealing administration, including MPS model updating.

Manage day-to-day operational queries, approvals, exceptions, and escalations received from third-party admin providers and other service providers.

Handle Transfer Agency (TA) referrals, including investigation, coordination, and resolution.

Monitor large deals and settlement activity, including chasing outstanding platform settlements where required.

Support Consumer Duty activities, including complaints resolution, review of customer letters, application forms, website content, portal information, and customer guidance materials.

Maintain complaints and breach logs, ensuring accurate records, timely updates, and appropriate escalation.

Act as secretary to the Operational Governance Oversight Committee (OGOC), including agenda preparation, paper collation, minutes, and action tracking.

Oversee elements of the reports and accounts process, coordinating inputs and tracking progress.

Support the preparation and review of client money statements, including bi-annual statement reviews.

Coordinate annual permissions with the depositary, including approval for half-day closures and related website updates.

Support depositary due diligence activities and ongoing oversight.

Coordinate annual due diligence and respond to periodic questionnaires, including the third party monthly questionnaire.

Support DTCC-related operational processes where required.

Support operational aspects of:

• Mergers and related calculations
• Dilution adjustment calculations
• Illiquid asset processes
• Platform set-up checks
• TeX processes and associated communications

Maintain and update the operational knowledge base, policies, and procedures.

Coordinate reviews and updates of:

• Terms and Conditions
• Application forms
• Customer communications and letters
• Website content

Support daily Fund of Funds dealing activity.

Manage ICAV trade settlements, including Ireland-specific settlement requirements.

Support Model Portfolio Service (MPS) rebalancing activities.

Assist with equity dealing and associated trade processing.

Support trade settlement activity for ICAV structures.

Provide ad hoc operational analysis and support to senior stakeholders.

Ensure all activities are completed in line with regulatory expectations, internal policies, and governance standards.

Maintain clear documentation and evidence to support audit, oversight, and regulatory review.

Proactively identify opportunities to improve processes, controls, and efficiency.

• Demonstrate professionalism in all interactions with stakeholders, including adherence to ethical principles and maintaining the confidentiality of sensitive information.
• Define and role-model the behaviour's expected within the Group Operations team.
• Maintain certification status and participate in continuing education programs to keep up-to-date on the latest industry developments.