AI Governance Support Analyst

Description

AXA UK is seeking a dedicated Operational Resilience Manager to ensure the continued robustness and preparedness of our Retail and Commercial insurance operations. You'll be responsible for maintaining and updating operational resilience maps and playbooks, coordinating crisis management and stress testing exercises, and engaging with key stakeholders across the organisation. While you will not own these items outright, your role is crucial in ensuring they remain current, aligned with operational risks, and reflective of our evolving processes.

Your expertise will help embed resilience into daily operations, promoting best practices and a proactive approach to risk management.

This is an exciting opportunity for a strategic thinker with strong stakeholder engagement skills and a passion for operational excellence. You'll play a key part in fostering a resilient organisation capable of responding effectively to disruptions, safeguarding our customers' interests, and supporting continuous business growth. If you thrive in a collaborative environment and are committed to embedding resilience into everyday practices, we invite you to join AXA UK and make a tangible difference in our operational security and customer service excellence.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

• Lead the creation, implementation, and ongoing maintenance of IBS Playbooks, ensuring full rollout by H1 2026 and continuous updates to keep them current and effective for incident response and recovery.
• Assist Important Business Service (IBS) owners and delegates in maintaining accurate, up-to-date operational resilience maps and playbooks, ensuring alignment with operational processes and risks.
• Collaborate with relevant teams to review and refresh ITols, confirming refresh cycles and coordinating updates to maintain tool relevance and effectiveness.
• Oversee day‑to‑day resilience activities within Retail and Commercial insurance functions, ensuring compliance with local and global resilience frameworks.
• Lead and coordinate crisis management exercises, stress testing, and scenario planning across Retail and Commercial teams, working with wider AXA functions to validate strategies and identify improvement opportunities.
• Manage relationships with key stakeholders across UK&I, Retail & Commercial, including operational teams, senior management, and IBS owners in ExCom, ensuring alignment with AXA resilience policies.
• Support governance adherence by overseeing the annual Self‑Assessment process, providing regular updates on resilience status, gaps, and initiatives within established governance structures.
• Promote resilience awareness through training programs and initiatives, fostering a resilient culture across Retail & Commercial teams.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we can manage interest effectively. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

• Strong stakeholder and relationship management skills, with the ability to engage and influence senior managers and diverse groups effectively.
• Excellent facilitation, presentation, communication, coaching, negotiation, and influencing capabilities to drive key initiatives.
• Ability to build consensus among stakeholders through empathetic communication and active listening, fostering collaborative decision‑making.
• Experience in governance, risk, and compliance within insurance or financial services, including FCA, GDPR, and MIB regulations.
• Strong project, people management and communication techniques to develop and implement strategic plans aligned with the organisation’s goals.
• Effective decision‑making skills, advocating for cross‑functional…