Medical Receptionist​/Administrative

Medical Receptionist/Administrative Staff

Employer:

NHS Jobs

Location:

Pay:

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

22/02/2026

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Ensure the telephone system is operational at the beginning of each day and switched over to night service and answer phone operational at the end of the day with the correct announcement.

Enter requests for home visits on pc ensuring careful recording of all relevant details.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

Prepare lists and notes if required for all surgeries and clinics held, ensuring completion of all associated paperwork.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same, and to record accurately all monies received in the designated book.

Enter patient information on to the computer as required.

Scan letters and action accordingly.

Ensure that all new patients are registered onto the computer system promptly and accurately.

Patient notes and correspondence:
Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

Premises:
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. (When caretaker is not present.

Please note there will always be two members of staff present and details of who to call in an emergency etc will be given when such an event arises) Undertake any other additional duties appropriate to the post as requested by the Partners, the Practice Manager, Deputy Manager and Practice Administrator Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation.

All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security to include:
Using security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Equality and Diversity:
The post-holder will support the equality, diversity and rights of…