Warranty Controller - Part time

Warranty Controller – Part time

Retail Renault Group UK Ltd.

£15,288 pa + bonus (based on skills and experience).

Bolton BL3 2NU

Part-time, 3 days per week (flexible days), 9am‑5pm, 1 hour lunch.
Hybrid working: 2 days per week from home. Onsite parking not available.

Safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims.

• Submitting claims using technicians’ reports in line with manufacturer guidelines.
• Negotiating with warranty providers and manufacturers to secure rightful reimbursements.
• Preparing invoices for internal preparation work, job card management, filing and other admin duties.
• Following up outstanding warranty invoices to drive recovery rates.
• Maintaining accurate records via our Dealer Management System (DMS) and MS Excel.
• Promoting best practice across our regional network to ensure optimal claim success.

We’re looking for someone who can combine technical knowledge with customer‑first service and strong negotiation skills.

• Proven track record as a Warranty Controller or Senior Service Advisor.
• Confidence in handling warranty disputes with professionalism and fairness.
• Excellent communication skills (face‑to‑face, phone, email, live chat).
• Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar).
• Competence with Microsoft Office, particularly Excel, Word, Outlook and Teams.
• Ability to handle sensitive cases with discretion and accuracy.
• Self‑motivated and organised approach, with ability to prioritise effectively.

• Basic salary of £15,288 pa plus bonus.
• 25 days annual leave plus Bank Holidays (pro rata).
• Pension scheme with life assurance.
• Holiday buy/sell scheme.
• Enhanced maternity/paternity leave.
• Gym membership discount.
• Cycle‑to‑work scheme.
• Discounts on company products and services.
• Manufacturer training.

Mid‑Senior level

Part-time

Accounting/Auditing and Finance

Motor Vehicle Manufacturing