Warranty Controller – Part time

Warranty Controller – Part time

Retail Renault Group UK Ltd. – Bolton BL3 2NU

Base pay: £15,288 pa + bonus (part‑time, 3 days per week, 9am‑5pm). Hybrid working available 2 days per week from home. No onsite parking.

• Safeguard profitability by ensuring accurate, timely, and maximised recovery of warranty claims.
• Submit claims using technician reports in line with manufacturer guidelines.
• Negotiate with warranty providers and manufacturers to secure rightful reimbursements.
• Prepare invoices for internal preparation work and manage job card administration.
• Follow up outstanding warranty invoices to drive recovery rates.
• Maintain accurate records via Dealer Management System (DMS) and Microsoft Excel.
• Promote best practice across the regional network to ensure optimal claim success.
• Collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business – teamwork and clear communication are essential.

• Proven track record as a Warranty Controller or Senior Service Advisor.
• Confidence in handling warranty disputes with professionalism and fairness.
• Excellent communication skills (face‑to‑face, phone, email, live chat).
• Experience with warranty systems and dealer management systems (e.g., Kerridge, ADP Autoline, CDK Drive).
• Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams.
• Ability to handle sensitive cases with discretion and accuracy.
• Self‑motivated and organised with strong prioritisation skills.

This role is part‑time (21 hours per week), 3 days per week (flexible days), 9am‑5pm with 1 hour lunch. Hybrid working 2 days per week from home.

• Basic salary of £15,288 pa plus bonus.
• 25 days annual leave plus Bank Holidays (pro‑rata).
• Pension scheme with life assurance.
• Holiday buy/sell scheme.
• Enhanced maternity/paternity leave.
• Gym membership discount.
• Cycle-to-work scheme.
• Discounts on company products and services.
• Manufacturer training.

• Seniority Level: Mid‑Senior.
• Employment Type:
  
  Part‑time.
• Job Function:
  Accounting / Auditing and Finance.
• Industries:
  Automotive.