Temp Case Worker

INTERNAL/EXTERNAL JOB POSTING #26-04

Contract Case Worker

Position Type: FT Contract Position until March 31st 2027, 35 hours/week

Location & Details: 55 Healey Road Unit 10, Bolton Ontario

Final date to receive applications: March 10th 2026

Compensation: 23.69 per hour

Vacancy Reason: Fill an open vacancy or to create a pipe line of candidates

Agency Overview: Throughout the entirety of the Town of Caledon, Caledon Community Services (CCS) is helping shape the future of a caring and engaged Caledon community. Our social service programs address community needs in a uniquely challenging and increasingly diverse GTA community.

CCS is home to Caledon’s only accessible transportation program, the Exchange Community Hub that includes food support and a range of activities, the Caledon Specialist Clinic, and personal support services for seniors. We offer settlement services and language classes for newcomers and comprehensive employment services for job seekers and local businesses. We provide paid training programs for Caledon youth as well as exciting internships and volunteer opportunities.

Finally, we invite the community to shop at Evolve, a retail shopping destination. We host a variety of fundraising events annually. We invite you to volunteer with us. Proceeds raised support service delivery for many of our programs. The breadth of our services makes for compelling opportunities to attract new friends and raise support for our work.

Learn more .

Our Customer Service Vision: Making it Easy to Ask, Participate and Give

The Contract Community Supports Case Worker provides timely and effective social services to clients through a comprehensive needs assessment process that identifies client need and responds with the provision of practical supports, service systems navigation and referrals, and working in collaboration with other service providers and community partners.

Under the general direction of the Manager, Food Bank, the incumbent:

• Engages clients in the completion of a program needs intake and assessment;
• Develops relationships with clients to facilitate effective service delivery;
• Oversees the distribution and administration of subsidy and basic support services such as Help with Heat, Season of Hope, Food Support, CARE, etc., referrals and other available subsidies;
• Supports clients to navigate social service systems and complete required documentation as needed;
• Reception coverage and client/guest receiving as required;
• Collaborates with other service providers to promote timely referral and coordination of client needs;
• Monitors and reviews client files regularly, adjusting when required to ensure client needs are being met;
• Keeps accurate and confidential records to track referrals, service provider consults and feedback on progress;
• Maintains comprehensive statistical data and other information or reports as required, to meet funder criteria;
• Supervises volunteers and student placements assisting with the provision of social services;
• Builds working relationships with service providers both within CCS and in the broader community through ongoing communication, collaboration and advocacy regarding client needs;
• Provides support and assistance with Exchange programming as required;
• Engages in outreach strategies to broaden client base;
• Participates in team meetings;
• Other duties as required

Salary Type: per hour
Salary: 23.69

Education:

• College Diploma in Community Service Worker, Administration, Social Service Work or related field.

Nature of Experience

Required:

• Minimum 1-2 years related social service experience
• Experience conducting assessments and intake to individuals and families
• Experience working with marginalized and diverse populations
• Lived experience
• Community Outreach experience
• Knowledge Required Customer Service principles Facilitation techniques
• Case management practices/principles
• Commitment to relationship building in client care

Skills Required:

• Strong interpersonal skills, written and verbal skills and demonstrated ability to form effective working relationships
• Empathetic and strategic…