Administrator, Community Services

Join to apply for the Administrator, Community Services role at Town of Caledon

Reporting directly to the Supervisor, Community Engagement, this role is responsible for providing customer service administration within the Community Services Department, with a focus on one‑time facility rentals. This position will promote and assist with service delivery in a professional, friendly and efficient manner.

• Primary point of contact for the administration of one‑time facility rentals and birthday party rental packages.
• Responsible for answering general inquiries related to available facility space, programs, and other town‑related services.
• Maintain and update files, records, and the customer database, ensuring adherence to TOMRMS.
• Receive inquiries through email, calls, and in‑person, effectively handling customer concerns for rentals, programs, and services provided. Redirect inquiries as appropriate.
• Provide administrative support to the supervisory team including typing correspondence, reports, statistical reports, month invoices, letters, etc.
• Reconcile all payments received for facility usage in collaboration with the Administrative Coordinator, Revenue, ensuring revenue reports and documentation are completed accurately and in compliance with established standards.
• Perform expense reconciliation, code invoices and month‑end balancing. Process invoices for authorization and payment as required.
• Liaise with other divisions (e.g., Recreation, Facilities) to ensure effective cross‑departmental communication and maintain a high level of customer service related to facility rental agreements.
• Prepare purchase requisitions for approval.
• Attend meetings and record minutes as required.
• Maintain responsibility for assigned duties within the departmental and/or corporate Business Continuity Plan.
• Develop, maintain and improve job‑related standard operating procedures.
• Participate in all mandatory training requirements.
• Perform additional duties and undertake special projects as assigned.
• Work in compliance with the Occupational Health and Safety Act and Regulations, the Town of Caledon Policies and Procedures, and established industry guidelines.
• Assist with budget and financial forecasts under the supervision of the Supervisor, Community Engagement.
• Provide administrative support to the Support Services team including correspondence, tracking, statistical reports, benchmarking and monthly invoices.

We are seeking a passionate professional with a post‑secondary degree/diploma in Recreation and Leisure, Business Administration, or a closely related field. Our ideal candidate has a minimum of 1‑3 years of experience in a recreation/office environment. They demonstrate customer service excellence that reflects Caledon’s quality standards: accurate, courteous, excellent verbal and written communication skills, and the ability to obtain and/or exchange routine information with tact and diplomacy.

They possess superior interpersonal skills and can work effectively in a team environment.

This position requires a flexible schedule, including office, remote, and after‑hours work as needed.

This position offers a salary range of $69,108.96 to $86,386.20 plus a competitive benefit package.

Satisfactory passing of a vulnerable sector check or criminal record check, and proof of qualifications will be required of any successful candidate(s) for this position.

The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The Town is an equal opportunity employer that is committed to an inclusive and barrier‑free workplace. If your application requires accommodation, please contact People Services at (905) 584‑2272 Ext. 4738.

Applications for this posting will be accepted until January 23rd, 2026, 12:00 PM.

• Entry level

• Full‑time

• Other

• Government Administration

Referrals increase your chances of interviewing at Town of Caledon by 2×.

Apply BELOW