Marketing Customer Support Representative; Italian & English
Job in
40139, Bologna, Emilia-Romagna, Italy
Listed on 2026-01-14
Listing for:
Savior Artigos Texteis Lda
Full Time
position Listed on 2026-01-14
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Company:
Savior Artigos Texteis Lda
Location:
Lisbon, Portugal (On‑site)
Start Date:
29 January 2026
Working Hours:
Monday to Sunday: 07:00 – 19:00
Rotative shifts: 07:00 – 16:00 / 10:00 – 19:00
Later Phase (TBC by client):
24/7 Rotative Shifts
2 Rotative Days Off
Languages
Required:
Italian: C1 / Native level
English: B2 level or higher
Role Overview
You will provide B2B customer support to advertisers using our advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels. This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset.
Key Responsibilities
Actively contribute to initiatives that improve service quality and overall user experience
Handle end‑to‑end product troubleshooting and advertiser support
Manage case volumes across email and chat channels
Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams
Resolve generic, technical, and product‑related issues
Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication
Maintain adherence to service level agreements (SLAs) and productivity targets
Partner with internal technical specialists to educate advertisers on product features and common issues
Compensation & Benefits
Base Salary: €1,000 for 14 months
Meal Allowance: €7.63 per day
Health Insurance:
Available from day 1 (employee contributes monthly; free after 6 months of contract)
Welcome Bonus:
Paid over 12 months during the first year (conditional on
Retention Bonus:
From December onwards, no retention bonus for Search Engine and Website Solutions projects
Note:
Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.
Relocation Support
If interested, send your English CV to amanda.kiss.
#J-18808-Ljbffr
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