Lettershop Supervisor - 1st Shift

Company Overview

Amsive is a full‑service performance marketing agency offering services across the entire direct and digital marketing landscape. Amsive has been a leader in print production for over 40 years. Our team brings innovative marketing materials to life through world‑class print production and operations management. We invest in you with on‑the‑job training, competitive benefits, paid holidays, paid time off, and career advancement opportunities across our agency.

The Lettershop Supervisor – 1st shift is responsible for leading and directing the insert team. Leads operations team of hourly employees within the mail inserting area to ensure product meets quality, budgeted hours, materials, and output requirements. Other duties include ensuring continuous improvement of methods, productivity, quality, and performing first piece / timed inspections on each product line. Makes sure employees stay compliant with safety, work procedures and informs managers on important issues that may impact quality, job schedules, cost, safety, and run machinery when necessary.

• Lead the Lettershop / Mail Inserting 1st shift area
• Execute production schedules for insert area 1st shift
• Communicate effectively with Lettershop / Mail Inserting Manager
• Operate and maintain mail inserting equipment
• Troubleshoot mail inserting equipment related issues
• Handle both cut‑sheet and roll paper stock jobs
• Collaborate with Prepress, Print, and Mail teams on imposition and workflow recommendations
• Follow all written instructions in job tickets, general work instructions, and operating standards
• Perform production quality verifications per the standard operating procedures
• Operate and set up of inserting equipment including cutting, accumulating, folding and inserting
• Perform daily maintenance as required and assist with emergency maintenance specific to device
• Perform production record/sequence verifications steps on all variable jobs
• Complete departmental daily tasks including housekeeping, communications and operations
• Data entry of jobs being processed in ERP for labor tracking, material usage and productivity numbers
• Collaborate and assist department managers to effectively meet deadlines
• Maintain a clean and safe environment
• Flexibility to work overtime and in other departments as needed to meet goals
• Perform job duties in compliance with company regulatory standards

• 3+ years of continuous work experience (preference in mail industry or print industry)
• Effective process management skills
• Excellent communication skills
• High School Diploma or GED required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to perform basic arithmetic (add, subtract, multiply, divide) in all units of measure
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Strong organizational skills and an ability to multi‑task
• Aptitude for accuracy and a meticulous eye for detail
• Ability to work independently

Lead the Lettershop team and work closely with management.

Indoor, temperature controlled, production facility.

• Must be able to stand on feet for at least 8 hours/day
• Must be able to lift up to 50 pounds
• PPE may be required while performing specific job functions

Amsive is a Federal Contractor, and this position may require government security clearance for certain projects.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status,…