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Product Analyst
Job in
Bolingbrook, Will County, Illinois, 60440, USA
Listed on 2026-01-12
Listing for:
Compunnel, Inc.
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
We are seeking a skilled Product Analyst to support the Product Owner on the Service Now ITSM POD.
The ideal candidate will be detail-oriented, experienced in documenting and refining user stories, and capable of operating in an agile environment.
This role requires strong collaboration skills and expertise in Service Now and ITSM processes.
Key Responsibilities- Assist the Product Owner in managing the Service Now ITSM POD.
- Document and refine user stories to ensure clarity and completeness.
- Collaborate with cross-functional teams across design, product, and technology.
- Facilitate agile ceremonies, manage backlogs, and develop release plans.
- Work with vendor partners and internal teams to ensure smooth integration and delivery.
- Support backlog development and resolve blockers.
- Communicate complex concepts effectively and influence stakeholders.
- Drive innovation through an experimental mindset, encouraging learning and growth.
- Bachelor’s degree in Computer Science, Engineering, Business, or related field.
- Minimum of 5+ years of experience in a Product Analyst role within an agile (scrum) environment.
- Experience with Service Now and ITSM.
- Strong background in digital or eCommerce environments, including API or data feed experience.
- Proficiency in tools such as Jira, Confluence, Figma, and SharePoint.
- Experience leading agile teams and facilitating ceremonies.
- Strong problem-solving skills and ability to manage teams toward solutions.
- Excellent communication and collaboration skills.
- Experience with eCommerce APIs or data feeds.
- Familiarity with vendor management and integration processes.
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