E-Commerce Merchandising Manager

Responsibilities

• Ensure accurate product setup, pricing, promotions, and content across all our websites
• Develop and execute eCommerce merchandising strategies aligned with sales, Marketing team, trends and leadership goals
• Create upsell and cross-sell strategies within established UX frameworks and recommendation modules
• Own product categorization, website taxonomy, collections, navigation, and filtering
• Manage homepage, category, and promotional merchandising calendars and placements
• Partner with marketing, product, and customer service to plan product launches, promotions and seasonal campaigns
• Review website performance, customer behavior, and merchandising KPIs to identify optimization opportunities
• Optimize product detail pages (PDPs) including content, imagery, pricing, and recommendations

• 5+ years of experience in eCommerce merchandising, digital merchandising, online retail or a related field
• Demonstrated experience leading or mentoring team members
• Proven track record of driving revenue, conversion rate, and average order value improvements
• Hands-on experience with eCommerce platforms (e.g., Salesforce Commerce Cloud, Shopify, Magento, Big Commerce)
• Deep understanding of customer journeys, merchandising funnels, and on-site optimization
• Excellent understanding of website usability and best practices
• Bachelor’s degree in Marketing, Business, or a related field preferred, or equivalent professional experience
• Working knowledge of web technologies and creative tools sufficient to collaborate effectively with UX and content teams

• Outstanding Blue Cross Blue Shield of Illinois medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
• 401(k) plan
• Paid vacation, holidays, and personal time