Freight Broker - Business Development

Position Summary

The Freight Broker builds and manages a personal book of business by connecting shippers and carriers to move freight efficiently and profitably. This is a full‑desk role responsible for developing new shipper accounts through cold calling and networking while simultaneously managing carrier relationships to ensure reliable service and margin growth. The ideal candidate thrives in a competitive, fast‑paced environment and is motivated by building lasting partnerships through communication, hustle, and accountability.

• Prospect, qualify, and secure new shipper accounts through high‑volume cold calling, email outreach, and networking.
• Negotiate buy and sell rates to maximize margin while ensuring competitive pricing and service quality.
• Match available freight with qualified carriers to ensure timely and efficient execution.
• Develop and maintain relationships with core carriers to support consistent capacity and lane coverage.
• Use DAT and other digital load boards to post, search, and track freight opportunities in real time.
• Vet and onboard new carriers using Highway to ensure compliance and safety standards are met.
• Monitor shipments through pickup, transit, and delivery, proactively resolving service issues.
• Manage and grow a personal book of business with a focus on profitability, retention, and customer satisfaction.
• Collaborate with internal operations, accounting, and leadership teams to ensure smooth load execution and billing accuracy.
• Stay current on market trends, capacity shifts, and pricing dynamics to provide competitive intelligence to customers and carriers.

• Bachelor’s degree in business, Supply Chain, or related field preferred; equivalent experience considered.
• 2–5 years of experience in freight brokerage or 3PL sales with a proven track record of building accounts and carrier relationships.
• Exceptional negotiation, communication, and relationship management skills.
• Experience using DAT and Highway or similar tools for carrier sourcing and vetting.
• Ability to thrive in a fast‑paced environment with high call volumes and tight deadlines.
• Self‑motivated, entrepreneurial mindset with a strong drive to build and grow a personal book of business.
• Proficiency in CRM systems and Microsoft Office tools (Excel, Outlook, Teams).

• Gross profit and revenue growth generated from personal book of business.
• New shipper accounts are onboard and retention rate of existing customers.
• Carrier compliance and on‑time pickup/delivery performance.
• Margin per load and cost‑to‑service efficiency.
• Call activity, pipeline development, and conversion rates.
• Customer satisfaction and service recovery results.

We strive to make our world better by utilizing ingenuity and technology to minimize our environmental impact, cultivating a business that recognizes the intrinsic value of diversity and inclusion, and requiring accountability, transparency and integrity in everything we do.