Service Administrative Assistant

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Full Time Clerical Bolingbrook, IL, US

2 days ago Requisition

Salary Range: $21.76 To $28.84 Hourly

Are you ready to be a part of a dynamic team where your contributions truly matter? Wolter is seeking a motivated and detail‑oriented Service Administrative Assistant to support our thriving Service Department in our Bolingbrook, IL branch location. If you excel in a fast‑paced environment and have a knack for organization and customer service, we want to hear from you! At Wolter we’re on a mission to move, store, and power the world more efficiently.

You’re part of a team that is connected like family and committed to making an impact.

• Take service calls from customers.
• Create orders for technicians.
• Assist in Service Dept. processes as assigned.
• Maintain filing system.
• Daily mail distribution.
• Review weekly & monthly reports as assigned.
• Order and maintain office supplies for service department.
• Obtain purchase order # from customers if missing. May invoice orders.
• Assist with tech uniform program, depending upon branch.
• Assist with follow up on quotes, depending upon branch.
• Coordinate deliveries & pick‑ups with cartage team – print delivery shippers.
• Update delivery log for shop jobs.
• Upon direction from service manager, assign shop jobs to techs in business system.
  • Manage status of current shop jobs, keep customer aware of status.
  • Follow up on pending shop quotes to obtain permission from customer to proceed with repairs.
  • Review paperwork from techs, charge out oils, batteries, etc from paperwork.
  • Obtain proper approval for Rental/TM&R repairs.
  • Approve shop service invoicing prior to billing.
  • Prepare all service proposals for shop jobs, to include additional repairs found once a job is started in the shop. (Include parts & labor)
  • Schedule and administration of outside repairs needed.
• Backup shipping/receiving duties.
• Assist, cover, train and cross‑train on other service office job duties.
• Travel between branch locations as required.
• Perform projects as requested.

Requires the ability to organize and manage multiple priorities, excellent telephone and customer service skills, strong computer proficiency, and commitment to the company vision and mission.

At Wolter, we believe in supporting our employees and providing a workplace where they can thrive. Here’s what you can expect when you join our team:

• Competitive Compensation
  :
  Enjoy a salary that reflects your skills and dedication.
• Career Advancement Opportunities
  :
  Clear pathways for career progression are available, fostering a culture of growth.
• Continuous Learning
  :
  Regular access to training and development opportunities to stay ahead of industry trends, complemented by tuition reimbursement to support your educational pursuits.
• Supportive Work Environment
  :
  Join a team that prioritizes collaboration, open communication, and support.
• Health Insurance
  :
  Access top‑notch medical, dental, and vision insurance plans for you and your family.
• Pet Insurance
  :
  Enjoy peace of mind with our pet insurance coverage, ensuring the well‑being of your beloved pets.
• Life Insurance
  :
  Secure your future and your loved ones with our robust life insurance coverage.
• Paid Time Off (PTO):
  Achieve a healthy work‑life balance with our generous PTO policy.
• 401(k) Retirement Savings Plan
  :
  Plan for a secure future with our 401(k) retirement savings plan.

• Stellar organizational skills and the ability to juggle multiple priorities with ease.
• Exceptional telephone and customer service techniques.
• Strong computer skills and a commitment to our company’s vision and mission.

• Familiarity with other areas of our business and Lean Associate certification are a plus, but not required.
• Enjoy a moderate noise level with occasional exposure to noisier shop environments.
• Physical requirements include sitting, talking, listening, and using office equipment frequently, with occasional standing, walking, and lifting (up to 30 pounds).
• Personal Protective Equipment (PPE) is…