Experienced Field Service Technician

Experienced Field Service Technician –
Raymond West

Do you enjoy troubleshooting and maintaining electrical equipment? Do you thrive in a role that allows you to work independently while still being part of a collaborative team environment? Are you interested in developing lasting relationships with customers?

Raymond West offers a company-supplied van and gas card, along with a rewarding career for those who value customer, employee, and vendor satisfaction. This dynamic field service technician position involves servicing, troubleshooting, and repairing all makes of material handling equipment at customer locations.

• Repair all types of equipment that Raymond West sells and services.
• Maintain a profitable billing level.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Follow all Service Department procedures.
• Communicate with the assigned Field Supervisor and customers.
• Complete all paperwork transactions in a timely, neat, accurate, and orderly fashion.
• Ensure necessary tools are available for repair and scheduled service work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly vehicle inside and outside.
• Keep an accurate assigned parts inventory, if applicable.
• Represent the company professionally at all times.
• Pass Raymond Certification and re‑certification, if applicable.
• Maintain good knowledge of customers and equipment in assigned areas.
• Maintain an acceptable driving record.
• Report accidents, whether self or customer.
• Account for 100% of available time during working hours.
• Be willing to work overtime, coordinate with supervisor, and follow all procedures in the Employee Handbook.
• Follow safety procedures and use good judgment regarding safety.
• Work out of town as necessary.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by Service Supervisors or Managers.

• Excellent written and verbal communication skills.
• Fluency in English.
• Excellent organizational and time‑management skills.
• Proficiency in Microsoft Office Suite and similar software.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Effective presentation skills before groups of customers or employees.
• Ability to maintain effective working relationships with employees, co‑workers, and managers in other departments.
• Willingness to work off‑hours and assume additional responsibility as needed.
• Self‑motivated with the ability to manage time efficiently.
• Customer‑orientated and professional behavior at all times.
• Willingness to follow mandates and procedures of the Service Department.
• Ability to handle customers face‑to‑face.
• Ability to fulfill essential job functions consistently while staying alert and safe.
• Valid driver’s license with acceptable points record.
• Basic knowledge of D.C. and A.C. electricity, internal combustion, diesel engines, hydraulic systems, and mechanical abilities.
• Ability to perform basic arithmetic with numbers, fractions, and decimals.
• Raymond Level 1 Certified or working toward that goal, if applicable.

• High school diploma, GED, or equivalent.
• 2+ years prior mechanical experience in the material handling or large equipment industry.
• Familiarity and ownership of hand tools required.
• Knowledge of internal combustion engines helpful, but not required.

• Position based in the field with daily travel within assigned territories.
• Technicians will be provided a company vehicle and a company fuel card.
• Must be able to be insured by Raymond West.

• Non‑sedentary position.
• Close, distance, color, peripheral, and depth vision required.
• Frequent handling of moving mechanical parts and lifting up to 50 pounds.
• Hand and arm use, with occasional smelling and sense of taste or smell.
• Ability to climb, balance, stoop, kneel, crouch, or crawl.
• Exposure to outdoor weather, electrical shock risk, wet/humid conditions, high places, fumes, chemicals, extreme temperatures, and vibration.
• Noisy environment may be loud at times.

• Hourly: $20.60 – $49.40, influenced by experience,…