Security Specialist

The City of Boise is adding a Security Program Specialist I to its security team!

In this role, you will help create a safe and welcoming environment across multiple library locations. While a background in security is preferred, this role is also an excellent opportunity for someone with strong customer service skills to break into a new field. You’ll monitor facilities, respond to security incidents, and provide exceptional service to library visitors and staff. Collaborate with law enforcement, mental health coordinators, and community partners to make a meaningful impact while maintaining a secure and supportive environment.

• Gain hands‑on experience in security and public safety, even if your background is in customer service.
• Work across multiple library locations and engage with diverse community members.
• Play a key role in creating a safe, welcoming, and inclusive environment.
• Collaborate with law enforcement, mental health, and community resource partners.
• Join a supportive team committed to safety, public service, and community engagement.

Top talent deserves top‑notch benefits.

• Zero premium medical coverage option for you and your family.
• Persi retirement benefits plus 401(k)/457(b) with employer match.
• 10 hours vacation per month (increases with tenure) + 12 paid holidays + 8 hours sick leave per month.
• 10 weeks parental leave.
• Up to $500 annual Well Being incentive.
• Tuition reimbursement and free local bus pass.
• Basic life and long‑term disability insurance at no cost.

• Performs routine or repetitive tasks with specific instructions and set procedures. Handles basic issues and refers more complex issues to higher‑level staff.
• Patrols internal and external areas while providing customer service to the public and city employees, responding to actual or potential security issues.
• Monitors security systems and troubleshoots alarms, including library cameras, and investigates security activity and emergencies using established protocols.
• Addresses escalated incidents in city buildings.
• Enforces the Library Code of Conduct while ensuring consistent implementation of security operations policies, regulations and procedures.
• Collaborates with law enforcement and emergency services, as directed, to resolve issues and mitigate threats.
• Supports preparedness and response efforts for protests, public presentations and serves as backup for evacuation coordinator.
• Works closely with BPD Mental Health Coordinator and Library Community Resource Coordinator to resolve security‑related concerns and assist library users in crisis.
• Performs other duties as assigned.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

• High school diploma or equivalent.
• Knowledge of principles, practices and techniques of conflict resolution.
• Knowledge of computer usage including related software.

• Work a flexible schedule.
• Read and understand schematic diagrams, technical manuals and documentation.
• Quickly recognize and analyze irregular events.
• Exercise tact and diplomacy in dealing with difficult and sensitive people, issues and situations.
• Use software applications for analysis and presentation.
• Operate computer with demonstrated proficiency using contemporary databases, word processing and spreadsheet software applications.
• Collect, evaluate and interpret appropriate and applicable data.
• Demonstrate exceptional interpersonal skills.
• Adjust to change, personalities and shifting priorities at a moment’s notice.
• Be composed and professional in stressful situations.
• Solve problems and exercise expert independent judgement and initiative.
• Work with minimal supervision individually or with a team to handle critical and stressful situations.
• Demonstrate a positive attitude.
• Abide by safety protocols when working in hazardous and/or hostile environments.
• Communicate effectively in the English language at a level necessary for efficient job performance.
• Perform all essential functions as assigned by an authorized employee, supervisor and/or…