Cluster Sales Coordinator - JSO

At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Join a team that is making travel more human. Here, everyone's role matters. Opportunities are yours to shape. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Now we are looking for a dynamic, outgoing, and detail-oriented Cluster Sales Coordinator – Jakarta Sales Office to join our professional and passionate Sales team at Grand Hyatt Bali.

As a Cluster Sales Coordinator – Jakarta Sales Office, you will be responsible for:

• Providing an excellent and consistent level of service to both internal and external customers.
• Supporting the Sales team operationally and administratively in achieving the department’s pre-determined sales and revenue targets.
• Preparing proposals, contracts, reports, and other sales-related documentation accurately and in a timely manner.
• Coordinating client communications, follow-ups, and appointment scheduling for the Sales Managers.
• Maintaining and updating sales systems, databases, and account records.
• Assisting in organizing sales trips, client events, trade shows, and promotional activities.
• Handling inquiries and ensuring prompt responses in line with Hyatt brand standards.
• Collaborating closely with other departments to ensure smooth execution of confirmed business.
• Ensuring proper filing, documentation, and compliance with hotel policies and procedures.
• Maintaining a professional image and upholding Hyatt’s service excellence standards at all times.

• Ideally with a relevant degree or diploma in Hospitality, Tourism Management, Business Administration, or related field.
• Minimum 1–2 years of work experience in hotel operations or sales administration, preferably within an international brand.
• Strong administrative and organizational skills with high attention to detail.
• Good customer service, communication, and interpersonal skills are a must.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and familiar with hotel sales systems.
• Eloquent in English communication, both written and spoken. Bahasa Indonesia proficiency is required.
• Highly conscientious, reliable, proactive, and team-oriented.
• Positive attitude with a strong willingness to learn and grow within Sales & Marketing.