Sales Support Associate

As a Sales Support Associate I, you will receive comprehensive training on all products and services offered by the Components Division, with a focus on the dynamic semiconductor and general vacuum equipment industries. This role is not just a job; it is a strategic step in a multi-year development program that equips you with the skills and qualifications for exciting future opportunities within the company, including sales, product management, marketing, and field operations.

As a key support resource, you will work under general supervision to assist customers and sales teams with all product and service inquiries. Your responsibilities will include checking the status of current orders, providing timely customer quotes, and engaging in essential sales follow-up activities. You'll have the opportunity to drive proactive business development efforts while maintaining direct communication with our valued customers.

This position is structured to provide you with interdisciplinary experience, allowing you to gain in-depth knowledge of Ebara's business practices, products, and the semiconductor industry. With a clear path for career advancement, this role serves as a launchpad to future success in sales, segment management, or technical and product support in the semiconductor industry.

• Provide technical assistance to customers and sales personnel via telephone. (Essential)
• Follow up on cold and warm leads to further the sales process (Essential)
• Proactively prospect potential accounts to develop sales leads at the direction of leadership (Essential)
• Make outbound calls and emails to create customer contact (Essential)
• Make in-person face-to-face sales calls with a responsible account manager (Essential)
• Qualify potential customer accounts for sales potential (Essential)
• Lead product campaigns in the region in collaboration with the product marketing team (Essential)
• Understand and demonstrate the product or service to the customer (Essential)
• Set and meet sales goals and objectives set by leadership (Essential)
• Create and provide paper quotations to customers. (Essential)
• Provide sales orders and proper documentation for order entry. (Essential)
• Monitor and track orders on available tracking systems. (Non-essential)
• Assist customers with delivery issues and timelines. (Essential)
• Create presentation material from data collected through customer interaction. (Essential)
• Comply with EBARA's safety policies, including participating in and completing all required safety training. (Essential)
• Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
• Perform other duties as assigned. (Non-Essential)

• Bachelor's degree or Associate’s degree in Business or Marketing, or equivalent technical experience in an engineered product industry.

• Entry level - One (1) — (5) five years of sales/marketing experience, technical aptitude, and/or willingness to take on new challenges in a fast-paced environment that supports career path growth and advancement.

• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Sufficient PC skills to manage information and prepare reports and presentations without support.
• Strong Customer Relations skills via telephone. Self-starter.