Field Operations Assistant Manager

About Us

At Roundhouse, our mission is simple yet powerful: “Putting humanity into housing.” Founded in 2008, we are a rapidly growing developer and manager of diverse real estate projects, now operating in four states with more than 10,000 multifamily units and over $2B of assets under management.

Our core values – Elevated the Built Environment, Pioneering Spirit, Belonging, and Future‑Focused – guide how we approach every project and decision. We challenge the status quo by identifying emerging markets and trends that improve the lives of our residents and deliver strong results to our partners. We take a long‑term view that prioritizes community building and cultivates pride in the places we build and cities we inhabit.

• One Team – We put people first, work with humility, and celebrate wins together.
• Self‑Starter – We take initiative, own outcomes, and push ideas forward with energy and purpose.
• Forward Thinker – We stay curious, embrace change, and explore better ways to serve our residents and partners.
• Commitment to Excellence – We set high standards, double‑check details, and take pride in doing the work right.

If you want to make a positive impact, thrive in a collaborative and fast‑moving environment, and join a team that strives to improve every life we touch, we want to meet you.

The Field Operations Assistant Manager is a top‑performing leader deployed to support properties during transitions, staffing gaps, or periods of operational need. In this role, they are responsible for supporting the assigned property’s Community Manager in all aspects of property management, including leasing, rent collection, maintenance coordination, resident relations, and financial reporting. As part of the broader Field Operations Team, they may assist with onboarding new office team members, supporting lease‑ups, conducting operational audits, delivering one‑on‑one coaching to under‑performing team members, and stepping in during critical periods to assist with stabilizing site operations and maintain continuity of service.

All work must be carried out in compliance with Fair Housing regulations, employment law, and Roundhouse policies.

• Support property transitions and takeovers by helping to establish core operational systems, aligning teams, and setting the stage for a successful launch that reflects Roundhouse values and performance expectations.
• Provide interim assistance at properties with open Assistant Community Manager positions to ensure operational continuity.
• Support underperforming properties by identifying root causes of operational issues in collaboration with Field Operations Support Manager.
• Deliver one‑on‑one coaching and training to underperforming on‑site team members focused on operational execution.
• Serve as a field mentor and culture carrier for the broader Roundhouse team, modeling best practices, Core Values, and Team Norms.
• Assist in the preparation of monthly and annual financial reports as needed, including occupancy reports and delinquency reports.
• Provide suggestions on and assist in the planning and execution of resident retention initiatives.
• Provide on‑site leadership and operational support by assisting with leasing efforts, delinquency management, resident and prospect communication, and delivering exceptional move‑in experiences as needed.
• Provide portfolio‑wide recommendations by analyzing performance trends, identifying operational gaps, and implementing best practices to drive efficiency, consistency, and long‑term excellence across all properties.
• Collaborate with cross‑functional teams to standardize processes, optimize resource allocation, and enhance overall operational effectiveness.
• Ensure that the community is adhering to city, state, and federal Fair Housing laws, and relevant city and state laws regarding resident screening, resident relations, general community operations, and marketing standards.
• Ensure that all property management policies and procedures are followed.
• Follow all safety procedures as outlined in the Employee Handbook, SOPs, and safety labels on all equipment.
• Maintain a professional demeanor and…