Recruitment Manager; Hybrid Eligible

Apply now Job no: 499487
Work type: Non-Classified/Professional
Location: Boise, , Hybrid
Categories: Management, Education and Training, Student Services, Hybrid, Extended Studies, Mid-Level

The Recruitment Manager is the leader of the team responsible for recruiting prospective students to online and adult-learner programs. This position may have the opportunity to work hybrid where a mix of in-person work from a Boise State worksite and an alternative work location within the state of Idaho is utilized. Candidates must be able to work on-site as needed. This position is not eligible for VISA Sponsorship.

The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho and beyond. We facilitate online education, community-based programs, concurrent enrollment at high schools, summer sessions, continuing education programs and other lifelong learning options.

The Enrollment and Student Success Recruitment team is a dynamic group of passionate advocates who are all about having fun while providing exceptional support and service to students from various backgrounds. We make the recruitment process exciting by getting to know each student personally, understanding their goals, and helping them choose the perfect degree to propel their dreams forward. Together, we are on a mission to shape the future of higher education and empower students to reach their academic goals.

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems based on prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge.

Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

• Management duties include interviewing, selecting, and training staff who recruit prospective students for online and adult-focused programs, as well as planning and directing their work; appraising their productivity and efficiency for the purpose of evaluating performance.
• Manage recruitment team to the sales process and present a weekly report to unit leadership on goal and stage conversion progress and applicable coaching strategies.
• Monitor weekly workflow completion and ensure that student outreach activities are producing desired outcomes.
• Track, measure, and evaluate results to continuously improve communication plans and team processes.
• Present reports to unit leadership, identifying gaps in goal progress throughout the recruitment cycle. Collaborate with both the unit leadership and individual staff on areas of opportunity in the outreach process or pivot strategies.
• Train recruitment team on academic support services available to students; effectively communicate university policies and procedures to staff; ensure that staff understand and can articulate university policies and procedures to students.
• Handle staff complaints and grievances and take corrective action when necessary.
• Coordinate all work schedules to ensure adequate coverage to meet the cycle of demand; collaborate with other supervisors to share projects based on priority; advocate for team member needs and identify skills or training gaps. Assist in coordinating relevant training for staff members.
• Collaborate with leadership marketing team; lead the team in creating, implementing, and continually improving application processes graduate programs.
• Lead and support a high‑performing recruitment team through coaching, feedback, and professional development.
• Manage daily operations, including staff…