Associate Director; Two Positions): Operations OR Residence

Associate Director (Two Positions):
Housing Operations OR Residence Life

Job no: 499435
Work type:
Non-Classified/Professional

Location:

Boise,

Due to recent organizational structural changes, the addition of new positions, and an increased need for comprehensive staff and student support, we are seeking to fill two Associate Director roles. While each position has a distinct functional focus, both roles will work in close collaboration to ensure seamless integration between the Residence Life and Operations teams. Together, the Associate Directors will provide strategic leadership, enhance cross‑functional coordination, and support a holistic residential experience for students while strengthening staff development and operational effectiveness.

• Responsible for the overall development and collaborative implementation of an on‑campus housing operation where student‑centered learning, success, and service are paramount.
• Lead staff in developing and tracking progress towards annual Objectives and Key Results.
• Respond to the needs and problems of residents and parents/family members in a conscientious, appropriate, and timely manner. Meet with students, investigate issues, and provide written follow‑up to student concerns/complaints.
• Serve on 24‑hour Admin on Call (AOC) (day, evening, holiday, and weekend) 365 days a year in rotation with other senior‑level Housing and Residence Life staff supporting RDs on call and responding to various emergencies.
• Maintain budget oversight for areas of responsibility, prepare and allocate spending within assigned areas, demonstrate sound fiscal management practices, and ensure spending complies with Housing and Residence Life, University, and State policies/guidelines.
• Design and implement an intentional and comprehensive training program for professional and paraprofessional staff across Housing and Residence Life.
• Directly supervise Assistant Directors and indirectly supervise a team of other professional staff members.
• Other duties as assigned by the Director, including at least 40 hours per year for full‑time employees dedicated to broad institutional programs or initiatives such as Move‑In Day, Welcome Week, Parent & Family Weekend, Bronco Day, Commencement, or other special projects.

• Implies initiatives, programs, services, and expectations consistent with the values, missions, and visions of Housing and Residence Life, Student Affairs, and Boise State University.
• Oversees and audits all campus housing assignment and billing processes, including large, ongoing, and special assignments, as well as the housing database, including room changes, contract cancellations, and room accounts.
• Develops and implements improved housing operations and customer service processes based upon best practices and assessment.
• Oversees occupancy & Housing Database Management.
• Oversees departmental analytics efforts and data requests.
• Works with University General Counsel to update housing license agreements and other contracts knowledge.

• Implies initiatives, programs, services, and expectations consistent with the values, missions, and visions of Housing and Residence Life, Student Affairs, and Boise State University.
• Designs and implements an intentional and comprehensive training program for professional and paraprofessional staff across Residence Life, connecting all staff and focusing on relationship building, concepts of learning, and academic excellence.
• Lead and coordinate assessment and evaluation functions across Housing and Residence Life, ensuring collected data informs future decision making, strategies for changes to a curricular model, processes, policies, etc., that result in higher student satisfaction and learning.
• Cultivate effective and mutually supportive working relationships with members of the division and campus that further the strategic Objectives and key results of Housing and Residence Life.
• Assist in the planning, development, and implementation of fall, winter, and spring training for Residence Life…