Director of Client Relations

For over 78 years Ernest has been committed to the success of our extended family our customers our employees and the packaging industry itself. When you work with Ernest youll enjoy the advantages of learning proven methods of success a proactive approach and having fun while earning what youre worth with a lot of really awesome people.

Location: Boise

Sales Territory: Local radius

Full-time

Base Salary Bonus Comprehensive Benefits Exceptional Culture

Salary range and comp : 100 - 130k bonus perks

At Ernest our people are the heart of our success and that includes our clients. As we continue to grow were looking for a Director of Client Relations to lead from the front. This is more than a sales leadership roleits about building deep relationships championing a high-performance team and becoming the face of Ernest in your territory. Were looking for a talented and driven sales leader who can inspire a team of Client Relationship Managers (CRMs) drive growth through new business development and account expansion and create unforgettable client experiences along the way.

You know how to lead in every settingfrom boardrooms to BBQs ballgames to cold call walk-insand you make clients feel like partners and teams feel unstoppable. If thats your style youll fit right in at Ernest.

• Motivate and manage a team of B2B Client Relationship Managers (aka outside sales reps)
• Drive performance accountability and professional development
• Coach your team in sales strategies, tools and account planning
• Lead monthly sales meetings and conduct regular reviews to keep goals on track

• Serve as the go‑to sales leader for your region internally and externally
• Build authentic lasting relationships with business clients
• Represent Ernest at appreciation events, sports outings and client meetings
• Partner with supplier reps to drive value and strengthen relationships

• Guide and support your Client Relationship Managers as they hunt for new business and grow key accounts
• Equip your team to uncover client needs, deliver customized solutions and build long‑term loyalty
• Coach CRMs to deepen account penetration and maximize GTM growth across their portfolios
• Be a strategic partner in removing roadblocks, navigating client challenges and ensuring successful outcomes

• Create and execute a yearly business plan focused on profitable growth
• Recommend process improvements to elevate the sales function
• Support company policies related to credit collection, pricing and more
• Approve pricing deviations and oversee sales promotions, campaigns and contests

• Proven B2B outside sales success
• Experience managing and growing an outside B2B sales team
• Strong leadership, communication and coaching abilities
• Track record of strategic thinking and operational execution
• Confidence in building rapport at all levels from clients to colleagues
• Valid driver’s license and clean driving record
• Industry experience not required we hire for potential and performance

We dont just build sales teams we build careers. Our culture is rooted in connection development and a shared belief that when one of us moves forward we all move forward. Youll be empowered to lead equipped to succeed and supported by a team that celebrates every win big or small.

Lets build something great together.

Ernest is a nationwide company but did you know that our humble roots started in a Los Angeles garage Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers that commitment has never changed. We always find the best solution to fit our customers needs even if we have to invent it!

Director

Crisis Management, Marketing, Public Relations, Fundraising, Media Relations, Constant Contact, Strategic Planning, Social Media Management, Team Management, Public Speaking, Wordpress, Writing Skills

Employment Type: Full Time

Experience: years

Vacancy: 1