Field Services Engineer

The Field Service Engineering is responsible for performing troubleshooting, repair, and preventive maintenance of Pfeiffer CMS equipment installed at the customer site.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required.

Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline-oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities

None

Duties

• Shift Times
• Monday - Friday 8:00 am to 5:00 pm (Must be willing to work additional hours if needed)
• Uses a wide range of hand and power tools, measuring devices, and meters, to install, test, troubleshoot, and repair CMS equipment.
• Responsible for performing basic on-site PMs and responding to alarms, as needed.
• Qualifying and verifying the equipment is back in the same or better condition as before maintenance.
• Exercise and utilize 5S principles.
• Follow standard operating procedures and accurately fill out required check sheets.
• Prepare reports on customer support issues and escalate to local FAE or Product Engineering/Applications team.
• Provide daily passdown information and updates to customers as necessary.
• Successfully complete proactive daily walkthrough inspections
• Ability to multi-task and prioritize workload with input from FAE and customer.
• Work safely and always be willing to stop and ask, as needed.
• Ability to work and be successful in stressful working conditions.
• Develop and discuss with customer a POA (Plan of Action) for each repair or PM.
• Responsible for installation, upgrade, troubleshooting and repair of all a models of complex contamination management systems at the customer site.

Additional tasks related to Pfeiffer Vacuum’s install base may be requested by customer (if appropriate and safe for the FSE to complete)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing/pulling. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Additionally, must be able to manipulate small and large tools to test, repair perform PM’s on CMS equipment as needed. The person in this job must be able to lift tools and equipment weighing up to sixty pounds. The position requires regular lifting of 25-pound equipment plus frequent pushing of heavy equipment that is mounted on wheels. The position requires the ability to stand most of the day and to be able to maneuver equipment into the correct spot at the customer’s facility.

Secondary duties with added requirements may be assigned from time to time.

Company Values

Pfeiffer…