ERP Analyst

About Us

At Bestbath, we improve lives and empower people by building bathing solutions engineered to last, with safety, style, and accessibility at the center. We are driven to create customer value and be a true partner from design through installation, with fast delivery and a seamless experience. We work with honor and respect, stay committed to results, and face problems head on.

We combine meaningful work with a high-value total rewards package that can include profit sharing, low-cost employer-funded health plan options, a 401(k) match, paid time off, and role-based flexibility, plus a culture rooted in transparency, respect, and recognition

Job Description

The ERP Analyst (Net Suite Analyst) supports and continuously improves the company’s Net Suite environment by partnering with cross-functional teams to optimize workflows, enhance system functionality, and ensure accurate, reliable data. This role provides day-to-day user support, assists with configuration and troubleshooting, and contributes to system enhancements, testing/UAT, documentation, and release readiness. The ERP Analyst also supports reporting and analytics (saved searches, dashboards, KPIs), participates in integration and Suite App efforts, and helps translate business needs into clear requirements and practical ERP solutions working closely with the ERP Systems Lead and external partners as needed.

Responsibilities & Duties

· Maintain a broad working knowledge of Net Suite functionality, configuration options, and integrations.

· Serve as a functional and technical resource for internal teams, providing timely and professional support to end users.

· Assist in system configuration, troubleshooting, and enhancement requests to improve business efficiency.

· Perform system maintenance, testing, and documentation related to updates, workflows, scripts, and Suite Apps.

· Support data management activities, including imports, reporting, dashboards, saved searches, and analytics.

· Collaborate with departments to analyze business processes and recommend solutions leveraging Net Suite capabilities.

· Participate in the design, testing, and deployment of new features, customizations, and integrations.

· Contribute to user training, documentation, and continuous improvement initiatives.

· Assist with requirements gathering, scoping, and process mapping for system-related projects.

· Partner with external vendors or consultants to resolve complex issues or support enhancement projects.

· Work closely with the ERP Systems Lead to support ongoing projects and initiatives (task execution, testing/UAT support, documentation, release readiness).

Department IT

Reports To IT Manager

FLSA Status Exempt (salary)

· Stay informed of Net Suite releases and new functionality, evaluating applicability to the business.

Qualifications. Knowledge & Skills

Required Qualifications:

· 2–4 years hands-on support of Net Suite (or comparable ERP), including end-user support and system enhancements.

· Proficient with Saved Searches, Reports, Dashboards/KPIs, workflows, custom fields/records/forms, and roles/permissions.

· Working knowledge of 2+ functional areas, ideally including at least one operations module (Inventory/Order Mgmt/Manufacturing/Purchasing) plus Accounting/Finance or a second ops module.

· Experience with data imports/exports, validation, reconciliation, and basic data governance practices.

· Familiarity supporting integrations (data mapping, interface fields, error triage, testing/validation).

· Able to produce clear documentation and execute testing/UAT support (test cases, defect capture, release notes), following change-control practices.

· Strong customer service orientation; can translate business issues into clear requirements and actionable system updates.

· Experience using AI tools to improve ERP analysis/documentation/support workflows.

Preferred Qualifications:

· Experience in Netsuite ERP system.

· Familiarity with performance optimization and process automation

· Exposure to multiple ERP platforms and related technologies

· Experience supporting ERP in a manufacturing or multi-site environment with inventory and operational complexity.

· Experience…