Senior Strategic Account Manager - Brand Protection and Channel Governance

Howell & Associates partners with manufacturers navigating complex omni-commerce ecosystems.

activity, and strengthen global distribution control across Amazon, Walmart, eBay, and emerging

domains and marketplaces.

Our clients rely on us for politically sensitive, revenue-impacting guidance.

We are seeking a relationally exceptional leader to serve as a trusted strategic advisor to brand executives.

This is not a coordination role. This is a leadership role within client environments.

• Calm in tension
• Trusted in conflict
• Comfortable delivering hard truths to founders
• Equally fluent with coordinators and C‑suite leaders
• Able to de‑escalate channel drama without amplifying it
• Capable of representing Howell & Associates as if they own it

• Build trust across organizational levels
• Deliver data‑driven insights that translate into strategic action
• Distill enforcement and marketplace data into clear executive recommendations
• Execute disciplined time management across a multi‑account portfolio
• Prepare thoroughly for every client interaction — no improvisational management
• Communicate with clarity and structure
• Deliver corrective insight without triggering defensiveness
• Navigate strong personalities without becoming reactive
• Balance empathy with accountability
• Bring steadiness into politically sensitive situations

• Own 25–30 active client relationships with strategic accountability
• Lead recurring executive strategy calls with structured preparation
• Translate enforcement data into concise business‑impact summaries
• Identify early churn indicators and proactively address risk
• Coordinate tightly with delivery specialists to ensure execution quality
• Operate with disciplined workflow management across CRM and internal systems — no informal or memory‑based oversight
• Track renewal timelines and prepare retention strategy in advance
• Guide clients through channel escalations with composure and authority
• Recommend structural adjustments as marketplace volatility shifts

The marketplace landscape does not stand still. Platform policies shift. Seller behavior adapts.

Enforcement tools evolve. Distribution models change. What works this quarter may require recalibration the next.

Our clients do not hire us merely to react to problems as they arise. They rely on us to:

• Address immediate enforcement issues with clarity and decisiveness
• Identify patterns early — before they escalat[e]
• Translate volatility into strategic guidance
• Connect data to business impact
• Guide them confidently through change, not just respond to it.

• Distill complexity into executive clarity
• Write concisely and with structure
• Adjust tone intentionally across stakeholders
• Hold difficult conversations without emotional leakage
• Maintain composure under scrutiny

• 7+ years in senior account leadership, advisory, or strategic client roles
• Demonstrated success retaining high‑value accounts
• Experience engaging founders, directors, and executive teams
• Proven ability to navigate tension constructively
• Exposure to Amazon, Walmart, eBay, and multi‑marketplace environments
• Experience with MAP enforcement, channel governance, distribution strategy, or regulatory/compliance environments strongly preferred
• Experience working across multiple international markets is strongly valued

• Competitive base salary aligned with experience.
• Performance incentives tied to retention and account health.