IT Field Service Technician - 7th District

Salary : $52,000.00 - $65,000.00 Annually
Location : Idaho Falls,
Job Type: Full-Time
Job Number: 00176
Department: Administrative Office of the Courts
Division: Information Division
Opening Date: 01/12/2026
Closing Date: Continuous
How We Work:: The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts using an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment.

Court employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust, and shared accountability.

General Position Summary
Position Title: IT Field Service Technician- 7th District

Effective Date: January 2026

Salary Grade/Range: Grade 13/ $52,000 - $65,000

FLSA Status: Non-Exempt

EEO Job Category: Technician
General Position Summary:

The IT Field Service Technician supports all computer-related functions for the Idaho Supreme Court in the trial courts in a judicial district. The position performs a variety of duties including, but not limited to, computer troubleshooting in courtroom and office environments that includes desktop, portable and remote devices; all peripheral devices; application and enterprise system support; troubleshooting all computer hardware and software issues;

and performs computer repairs, installation, and configuration of standard business software, as well as custom court software. Has accountability for computing services and equipment. Duties include scheduling, customer service, responding to service tickets, testing, and quality control. The position is located in the Seventh Judicial District and reports to the Supervising IT Field Technician.

Major Duties and Responsibilities
(The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
• Manages and maintains local computing infrastructure and devices within assigned districts and/or regions statewide.
• Works closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
• Develops and maintains strong working relationships with judges, clerks, and other court staff to foster trust and ensure district technology needs are understood and addressed.
• Serves as a liaison between local court staff and centralized IT leadership, communicating district specific needs, trends, and challenges.
• Responsible for all aspects of problem diagnosis, communication and break/fix solutions in accordance with IT policies and procedures, including the ability to provide or locate alternate work methods and/or solutions as necessary.
• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
• Performs installation, configuration, and troubleshooting of standard conference room devices in accordance with IT procedures.
• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
• Installs, configures, and maintains software on mobile devices.
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.

• Provides on-site presence and technical support during high-profile or time-sensitive court proceedings to minimize downtime and disruption.

• Conducts regular proactive site visits to…