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Help Desk Service Specialist
Job in
Boise, Ada County, Idaho, 83716, USA
Listed on 2026-03-04
Listing for:
InstantServe LLC
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Professional experience working as part of a service desk team providing remote technical end user support via phone, email, etc.
- Professional experience providing technical end user support for Microsoft Office products, Office 365, specifically Outlook, Word, and Excel.
- Professional experience providing technical support of Windows Desktop operating systems, specifically Windows 10.
- Experience working with Active Directory (AD) for account management and group memberships.
- Experience installing software requiring administrative privileges.
- Experience providing technical support for web browsers, primarily Edge, and Chrome.
- Experience working with a ticketing system to manage user support requests
- Excellent written and verbal communication required as the end user support will be handled remotely via phone, email, etc.
• Managing user and computer accounts in Active Directory (AD), Office 365, and Exchange.
• Managing software licensing.
• Receiving telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
• Determining the nature of the problem, the root cause, and providing basic troubleshooting.
• Assisting users with problem solving steps.
• Communicating accurate and useful status updates.
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