Site Reliability Developer

The IC2 Site Reliability Engineer in our OCI Sovereign Cloud team supports daily operations for a secure, large-scale OCI-based cloud environment powering mission-critical federal government workloads. This entry-level position focuses on maintaining and supporting existing infrastructure, implementing incremental improvements, and ensuring operational health and compliance. Working within a Linux-centric environment, you will leverage scripting and basic automation to manage deployments, perform fleet maintenance, and maintain system health under the supervision and guidance of senior engineers.

• Perform routine operational tasks such as deployments, patching, fleet maintenance, and basic troubleshooting for cloud-based systems.
• Tune team-specific alarms and thresholds, elevate incidents appropriately, and support the management of metrics, KPIs, and system health dashboards.
• Participate in incident response by quickly triaging and escalating incidents, executing operational playbooks, and documenting issues for senior review. You will follow established procedures under supervision and contribute to root‑cause analysis by gathering data and providing initial troubleshooting support.
• Serve as a technical support point of contact, troubleshooting and resolving technical issues, assisting customers with environment setup and debugging, and providing timely communication and status updates to customers and internal teams.
• Own, maintain, and improve runbooks to ensure consistency and clarity for operational processes.
• Implement defined enhancements to existing tools, documentation, and monitoring solutions.
• Collaborate closely with other team members and elevate complex issues for further investigation and resolution.
• Participate in on‑call rotations with support from senior engineers, ensuring continuity of coverage and timely response.
• Ensure compliance with all security, operational, and documentation standards.