Desktop Support Technician

Job Title: Desktop Support Technician Level 2

Duration: 12 Months

Key Responsibilities:

• Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring high-quality support and timely response.
• Provide efficient and effective support to both on-site and remote users.
• Load and install preconfigured images on PCs and troubleshoot failures.
• Deploy desktops, laptops, monitors, and other equipment/software to end users.
• Replace and upgrade user-replaceable components (e.g., hard drives, memory, graphics cards).
• Troubleshoot basic network issues, activate ports, configure VPN connections, and perform basic switch configurations.
• Troubleshoot hardware and accessory issues (desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment).
• Support PC moves across main and off-site locations.
• Perform basic Active Directory administration (adding/removing objects).
• Assign static IP addresses for users and machines.
• Support domain and trust issues on client systems.
• Enter badge information into UniFLOW Printer Server for secure printing and provide basic copier support.
• Perform other duties and projects as assigned.

Role Requirements:

• Able to assist with a diverse range of support issues, identifying, evaluating, and resolving problems effectively.
• Proactive, self-motivated, and able to work independently or as part of a team.
• Team-oriented and able to contribute to cross-functional teams.
• Strong time management skills; able to prioritize and organize a demanding workload and adapt as needed.
• Strong customer service orientation; able to understand and meet the needs of a diverse client base in a professional manner.
• Excellent written and verbal communication skills; able to explain technical issues clearly to non-technical users.
• Quick learner; able to familiarize with new applications and hardware, and committed to keeping knowledge up to date.

Education and Experience:

• 3+ years of end-user technical support experience preferred.
• A+ Certification preferred.
• Working knowledge of the following technologies:
• Active Directory
• Windows XP, 7, and 10
• Anti-virus / anti-malware programs
• Microsoft Office Suite
• Building / imaging computers
• Wiring / cabling
• Network technologies
• Installation and support of a wide range of peripherals

If you’re interested in this opportunity, please send your updated resume to . We look forward to connecting with you!