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HelpDesk/Support IT Project Manager Systems Administrator

Service Desk Lead - Operations & Escalation Champion

Job in Boise, Ada County, Idaho, 83708, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Project Manager, Systems Administrator
Salary/Wage Range or Industry Benchmark: 84900 - 154500 USD Yearly USD 84900.00 154500.00 YEAR
Job Description & How to Apply Below
A technology consulting firm is looking for a Service Desk Lead to provide operational leadership for service desk functions. This role involves managing daily operations, ensuring quality service delivery, and supervising shift teams. The ideal candidate should have over 6 years of experience in service desk operations and 2 years in a supervisory role, with a strong understanding of ITIL principles.

The position offers a salary range of $84,900 to $154,500 based on qualifications.
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